Order Fulfilment Specialist with German (m/f/d) – Philips Monitors

Order Fulfilment Specialist with German (m/f/d) – Philips Monitors Join our international team in Prague and support Philips Monitors customers across EMEA. Use your order fulfilment skills, work hybrid, and grow in a friendly, collaborative environment. We usually respond within two weeks 🌍 Would you like to join a friendly and diverse team in a growing international company? 🎯 Do you want to use your experience in Order Fulfilment and/or Order Management to make an impact? Then this opportunity might be the right fit for you! What we offer Fixed-term employment contract for 1 year, with a possibility of extension Salary combined with a quarterly bonus scheme Additional time off: 26 days of holidays + 4 sick days per year Hybrid work model: 3 days in the office & 2 days of home office per week Opportunity to work from abroad – up to 1 month per year Flexible working hours - you can start working anytime between 7:00 and 9:00. Public transport allowance Multisport card Meal vouchers fully compensated by the company Employee discounts for Philips products Company laptop + mobile phone with unlimited data Regular teambuilding activities and company events Friendly, international atmosphere and space for future growth What this role is about You will join our Order Fulfilment team , responsible for managing a portfolio of clients in the EMEA region . The team is part of our European Shared Service Center in Prague , supporting Philips Monitors. As the first qualified back-office contact for customers, you will ensure a high level of satisfaction related to order & delivery management and complaint handling. You will also collaborate closely with sales teams and support improvements to our service levels. What you will do Process sales orders accurately and on time (SAP registration, pricing checks, goods allocation, backorder management) Manage deliveries with 3PLs (delivery updates, scheduling with warehouse/carriers, delivery follow-up, shipment/export documentation) Meet the company’s TPW cost targets Register and manage complaints, follow up on solutions, and provide feedback to customers Participate in cross-functional projects Conduct sales data analysis, pricing reviews, and updates on stock availability Monitor sales plan performance Collaborate with Sales, Credit Controllers, Demand Planners, and W&D teams Support Order Fulfillment for PPDS (Philips Professional Display Solutions) when needed What you need to succeed ✅ Must-have requirements: Fluency in English and German Minimum secondary school education with the graduation exam 1–3 years of experience in order fulfilment/order management/customer service with hands-on order handling, truck booking, and customer communication Good knowledge of MS Office , especially Excel Experience working with ERP systems Analytical, detail-oriented, proactive approach Ability to follow processes and guidelines Problem-solving mindset Strong communication skills and customer understanding Emotionally mature, reliable, and a team player Ability to work under pressure with tight deadlines Ability to recognize and promote automated solutions 👑 Nice-to-have: Experience with SAP Knowledge of an additional European language Understanding of logistics, warehouse operations, and supply chain processes Interested? ➡️ Apply now — we look forward to hearing from you! Our team is happy to support you throughout the recruitment process. Department Supply Chain & Order Fulfillment Role Order Fulfillment Specialist Locations Prague Remote status Hybrid Employment type Full-time About TP Vision Europe BV At TP Vision, we create Philips-branded TVs, audio products, and professional displays that people love to use and trust in their homes and workplaces. Our products are born from a blend of innovative technology and European design tradition — delivering beautiful, reliable entertainment experiences around the world. We’re proud that this dedication to design and quality has earned us multiple Red Dot Awards, recognizing the care and creativity behind everything we build. This site is your entry point to roles across our European offices — where you'll find friendly, international teams, a strong sense of purpose, and the opportunity to make a real difference every day. Founded in 2012