Order Management Specialist

Location: India About MediaRadar MediaRadar, equips marketing, sales and analytics leaders with the intelligence they need to stay ahead. Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market Intelligence—spanning ad strategy, media spend, creative assets and brand messaging across 30+ media channels and five million brands. With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend, MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives competitive advantage. About the Role We are looking for an Order Management Specialist to join our team and support efficiency and accuracy in our order-to-cash process. This role is critical in ensuring our sales orders are entered correctly into our ERP system, our data reflects signed agreements, and that internal teams are aligned when issues arise. You will work closely with our Revenue Operations (RevOps) team and act as a key link between Sales and Operations. If you’re detail-oriented, systems-savvy, and passionate about getting things right, we’d love to hear from you. Key Responsibilities: What You’ll Do: Accurately enter and maintain sales orders in NetSuite, ensuring full alignment with data from Salesforce and the terms outlined in signed contracts. Review and validate order details—including pricing, contract terms, product configurations, and billing schedules—before and after entry. Partner closely with the Revenue Operations (RevOps) team to support smooth order execution and data integrity across systems. Identify and communicate breakdowns in the order process, proactively looping in Sales and RevOps to resolve discrepancies. Conduct regular reconciliations between Salesforce and NetSuite to ensure system data is consistent and up to date. Support invoicing and fulfillment activities, flagging issues that could impact billing accuracy or customer satisfaction. Assist with process documentation and contribute to continuous improvement efforts under the guidance of the Senior Order Management Analyst. Respond to internal queries related to order status, contract details, and system data in a timely and professional manner. Qualifications What You’ve Done: 2–4 years of experience in order management, sales operations, revenue operations, or a similar function. Hands-on experience with NetSuite and/or Salesforce; comfort navigating and cross-referencing data between both platforms is strongly preferred. Solid understanding of order-to-cash workflows, including order entry, contract review, invoicing, and fulfillment. Strong attention to detail with a track record of catching and resolving data discrepancies. Good communication skills and the ability to work collaboratively with cross-functional teams across time zones. Ability to manage multiple priorities and work accurately under time pressure in a fast-paced environment. Comfortable escalating issues clearly and professionally to senior team members and stakeholders. Experience working in a SaaS or media/advertising technology environment is a plus. Working Arrangements This is a remote role based in India. Given the cross-functional nature of the position, some overlap with US Eastern or Central time zones may be required for collaboration with Sales, RevOps, and Finance teams. At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status. In accordance with the EEO-1 reporting requirements, we collect demographic data as part of our efforts to ensure fair and equitable hiring practices across all levels of our organization. A final compensation offer will ultimately be based on the candidate's location, skill level and experience, and the Company's pay equity. We are also committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at [email protected] . We’re excited to meet people who share our values and want to build the future with us.