Order Management Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Join Medtronic and become part of a team dedicated to improving the lives of millions of patients around the world through innovative medical technologies. As an Order Management Specialist, you will play a key role in delivering an outstanding customer experience by ensuring the accurate and timely processing of customer orders while collaborating with colleagues across multiple functions. If you enjoy working in a dynamic, international environment where attention to detail and customer focus are valued, this is an excellent opportunity to make a meaningful impact. The Order Management function supports the end-to-end customer order lifecycle across Medtronic businesses, ensuring accurate order processing, timely product delivery, and a high-quality customer experience. The team partners closely with customers, sales teams, supply chain, logistics, and other internal stakeholders to coordinate order fulfillment activities and resolve order-related issues. This role is based in Budapest, Hungary and operates in a Flex work environment, combining on-site collaboration with remote working in line with local policies. No travel is required for this position. Primary Responsibilities Process customer orders accurately and efficiently within SAP (Systems, Applications and Products) and related systems. Monitor order status, identify potential issues, and coordinate actions to support timely order fulfillment and delivery. Respond to customer inquiries via telephone and email regarding orders, deliveries, invoicing, and related requests. Collaborate with supply chain, logistics, finance, and commercial teams to resolve order discrepancies and fulfilment challenges. Maintain accurate order documentation, customer records, and transaction data in accordance with established procedures. Investigate and manage customer complaints related to order processing, coordinating appropriate corrective actions. Issue invoices, credit notes, or other order-related documentation as required. Contribute to process improvement initiatives that enhance operational efficiency and customer satisfaction. Required Qualifications Bachelor's degree and 0+ years of professional experience OR secondary school diploma and relevant experience in customer service, order management, sales support, administration, or a related operational function. Fluency in Hungarian and English at B2 level or higher, with the ability to communicate effectively in a business environment. Experience using Microsoft Office applications, including Outlook, Excel, and Word. Experience working with data entry, order processing, documentation management, or customer-facing administrative activities. Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail. Preferred Qualifications Experience working with SAP (Systems, Applications and Products) or a comparable Enterprise Resource Planning (ERP) system. Previous experience in order management, customer service, customer operations, or shared services environments. Knowledge of Czech or Slovak. Experience supporting order-to-cash, invoicing, or customer fulfilment processes. Experience working with cross-functional teams in an international business environment Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected] . ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Czechia: 596,000.00 CZK - 894,000.00 CZK | Hungary: 8,196,800.00 HUF - 12,295,200.00 HUF | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).