Order Processing Specialist

Company Description CMF Global, Inc. is a California-based manufacturer and supplier of pipes, valves, and fittings for diverse applications worldwide, and also provides micro- and mini-hydroelectric power generating equipment. The company owns sustainable branded products such as AquaFuse, ControlFlo, and AquaFuse Liner, which are specified by name on major international projects. CMF Global specializes in international consolidation and shipping, streamlining procurement from single orders to large container shipments, and offers export financing in partnership with the Export-Import Bank of the United States, private investors, and multilateral development banks. The company has been recognized with regional Exporter of the Year awards and holds multiple Minority Business Enterprise (MBE) and Disadvantaged Business Enterprise (DBE) certifications, reflecting its commitment to inclusive business practices and global infrastructure development.

This position plays an important role in managing customer orders from order entry through shipment coordination and delivery. The Order Processing Specialist works closely with customers, vendors, Sales, Logistics, Warehouse, and other internal teams to ensure orders are processed accurately, efficiently, and on time.

The position is remote based in Tijuana, Baja California, Mexico. Traveling required for training, meetings, and other business activities.

Key Responsibilities

• Accurately enter, validate, and release customer orders in SAP Business ONE or a similar ERP system.
• Verify pricing, quantities, shipping information, payment terms, freight terms, and other order details.
• Coordinate with Sales, Logistics, Warehouse, inventory teams, plants, and vendors to support timely order fulfillment.
• Communicate order status, ETAs, changes, discrepancies, and shipment information to customers and internal stakeholders.
• Monitor shipments and assist with carrier, delivery, and fulfillment issues.
• Coordinate vendor purchase orders, confirmations, lead times, backorders, substitutions, and expedited orders.
• Support returns, replacements, credits, and RMA/RGA documentation.
• Maintain accurate order records, customer communications, and supporting documentation.
• Validate order pricing against approved quotes and escalate discrepancies before processing.
• Support international customer orders and shipping requirements.
• Assist with commercial invoices, packing lists, HS codes, Country of Origin documentation, Incoterms, and freight-forwarder coordination.
• Support import/export and customs-related shipment coordination.
• Identify order or logistics issues and work proactively with the appropriate teams to resolve or escalate them.
• Provide professional and responsive internal and external customer service.

Education and Experience

• High School Diploma or equivalent required; Associate or Bachelor's degree in Logistics, Supply Chain, Business, International Trade, or a related field preferred.
• 2+ years of experience in order processing, logistics, procurement, customer service, supply chain, or a related operations/administrative role preferred. Relevant education may be considered in combination with experience.
• ERP experience; SAP Business One experience preferred.
• Working knowledge of order fulfillment, shipping logistics, Incoterms, and freight terms preferred.
• Professional proficiency in English required; bilingual English/Spanish strongly preferred.
• Import/export experience or academic exposure to international logistics preferred, including familiarity with shipping documentation, freight-forwarder coordination, and customs-clearance processes.
• Exceptional attention to detail and accuracy in order entry and data processing.
• Strong customer-service skills with a proactive approach to issue identification and resolution.
• Excellent communication, interpersonal, organizational, and analytical skills.
• Ability to prioritize multiple responsibilities and work effectively both independently and collaboratively in a deadline-driven environment.

Required Knowledge, Skills, and Abilities

• Bilingual (Spanish- English) Ability to communicate professionally and effectively with customers, vendors, freight partners, and internal teams at all levels.
• Ability to learn CMF Global products, terminology, processes, and systems and accurately communicate order-related information.
• Strong organizational and follow-through skills.
• Ability to multitask and prioritize time-sensitive orders and customer requirements.
• Working knowledge of Microsoft Office applications, data tracking, and basic report preparation; Excel proficiency preferred.
• Ability to learn and effectively use ERP, communication, and order-management systems.
• Strong problem-solving skills and the ability to recognize when an issue requires escalation.

Work & Travel Requirements

• This is a primarily remote position based in Tijuana, Baja California, Mexico.
• Candidates must have reliable internet access and an appropriate workspace for confidential business communications.
• A valid passport and U.S. visa or other appropriate travel authorization is required for periodic training, meetings, and other business activities in the United States.
• Adjusted hours may occasionally be necessary during peak order periods or for time-sensitive shipment and customer-service requirements.

Apply Today

Interested in becoming part of the CMF Global team?

Please send your updated resume in PDF or Word format to:

[email protected]

Recruiting Agency & Third-Party Solicitation Policy

No Recruiter or Agency Solicitation (Please DO NOT start sending emails to any CMF Global Team Members)

CMF Global's Human Resources Department exclusively manages recruiting activities for this position.

CMF Global does not accept unsolicited resumes, candidate profiles, referrals, or recruiting services from staffing agencies, executive search firms, independent recruiters, or other third-party recruiting organizations unless CMF Global has an active written recruiting agreement authorized by the Human Resources Department.

Any resume, candidate profile, or referral submitted without an authorized written agreement will be considered an unsolicited submission, and CMF Global will have no obligation to pay any placement fee, commission, referral fee, or other compensation related to that submission.

Recruiters and agencies should not contact CMF Global executives, hiring managers, department managers, or employees directly regarding this or other employment opportunities, nor use publicly available company contact information to circumvent CMF Global's established recruiting process.

All recruiting and staffing inquiries must be directed exclusively to the CMF Global Human Resources Department at [email protected].

CMF Global respectfully requests that recruiting agencies and third-party recruiters refrain from unsolicited candidate submissions, recruiting-service solicitations, or direct outreach to company employees. Failure to follow this process may affect consideration for future recruiting partnerships with CMF Global.

Thank you for respecting our recruiting process.

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