ORS - Senior Agent

ORS Senior Agent FT / PT Status – Full Time Salary – $25.22 - $37.86 Remote Work / In-Office – Hybrid Recruiter – Josh Stover | [email protected] | 801.538.4251 Application Deadline – 8/10/2026 *This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible. Are you a current Office of Recovery Services employee looking to take the next step in your career? The Provo ORS team is looking for a dedicated professional to join us as a Compliance Agent III. If you are ready for a leadership track and want to make a bigger impact within our agency, we want to hear from you! Key Responsibilities As a Senior ORS Agent (Compliance Agent III), you will play a critical role in our office's success by managing complex casework and guiding team operations. Your daily responsibilities will include: Financial Accuracy : Determining correct debt balances and executing precise accounting adjustments. Regulatory Oversight: Ensuring strict compliance with federal and state laws, regulations, and internal agency guidelines. Issue Resolution : Researching and responding to complex inquiries or complaints, explaining policies clearly, and facilitating fair resolutions. Information Gathering : Conducting targeted interviews to gather or clarify critical case information. Asset Location : Investigating public and private records to locate assets, income, and employment sources. Order Management : Reviewing, verifying, and officially loading administrative and judicial orders into the system Qualifications We are looking for an experienced peer who is ready to step up and help anchor our Provo team. The ideal candidate brings: Communication Skills: The ability to convey complex policy and financial data clearly, accurately, and confidently. Sharp Attention to Detail: A meticulous approach to tracking financial balances and legal compliance. Problem-Solving Drive: Real motivation to dive into challenging cases and find solutions. Leadership Mindset: A strong desire to mentor others, share knowledge, and help your teammates succeed. Professionalism & Tact: Exceptional interpersonal skills, with the ability to handle sensitive situations with empathy and diplomacy. About the Role Location – 150 East Center Street, Suite 2100, Provo, UT 84606 Background Check Required –Yes Drug Test Required – No Schedule Code – B - Competitive Career Service Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include: Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency The Office of Recovery Services is a division within the Department of Health and Human Services. For more information on the Office of Recovery Services, please click here for more information click here! EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390. The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.