OTC – Cash Application and Credit Management (APAC)

Our Parent Organization, NEC Corporation, is a 25 billion Company with offices spread across the globe. NEC is a multinational provider of information technology (IT) services and products, headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation. It is recognized as a ‘Top 50 Innovative Company’ globally NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. NEC Software Solutions (India) Private Limited! is based in Mumbai (Worli & Airoli) and Bangalore with an employee strength of 1500+. It is one of the foremost providers of end-to-end IT services across various sectors. We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies. We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services OTC – Cash Application and Credit Management ( Executive and Sr Executive) Reporting Structure Team Lead (OTC) Project Name GSSC Requisites Education: Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations. Experience (years): Executive - Graduate with 2 to 4 years of experience Sr Executive – Graduate with 4 to 6 years of experience Relevant Experience: OTC or Accounts Receivable (Cash Application) Location: Mumbai (Airoli) and Bangalore Working Hours: 8.5 hours/day (Singapore or Australia Shift) Role Requirements: This position currently requires Work from Home during Singapore Shift as per project needs. The candidate must be flexible to travel based on business requirements during this period. There may be a prepone in shift timing, which will be reviewed post-transition. Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines. Role Summary: Responsible for applying incoming customer payments to the correct invoices using ERP systems, ensuring financial records are up-to-date and reducing unapplied cash. Manages discrepancies such as short payments, unidentified funds, and remittance mismatches, while reconciling customer accounts and supporting audit and compliance requirements. Qualification Criteria/Work Experience Essential: Strong knowledge of Cash applications Working knowledge of SAP Finance module Experience in shared services/customer facing environment Understanding of standard operating procedures Knowledge of system, applications, operating tools, metrics and excel Good communication skills, plus good verbal & written presentation skills Good understanding of AR Cycle and credit Management process Flexibility to work within a high growth, rapidly changing environment Ability to self-motivate and initiate change Ability to work with colleagues at all levels Cash Application Responsibilities Accurately apply customer payments to invoices using ERP system. Retrieve and interpret remittance information from various sources (email, portals, bank files) Investigate and resolve unapplied or unidentified payments Analyze short payments and coordinate with collections or customer service for resolution Reconcile bank statements with customer accounts to ensure accuracy Update customer records with payment details, adjustments, and corrections Generate daily/weekly/monthly reports on cash application performance and exceptions. Ensure adherence to internal controls and audit requirements. Support automation initiatives and suggest improvements to enhance efficiency Investigate discrepancies and escalate unresolved issues to management or relevant departments. Apply payments received in different currencies accurately Ensure all payments are posted before closing deadlines and Support finance teams with reconciliations and reporting. Provide documentation and data for internal and external audits. Track and report on service level agreements and performance indicators Drive improvements based on trends and gaps Evaluate the creditworthiness of new and existing customers. Analyze financial statements, credit scores, payment history, and market conditions. Set appropriate credit limits and terms to minimize risk. Continuously monitor customer accounts for overdue payments or changes in financial health. Adjust credit limits or terms based on performance and risk. Analyzing the credit limit of the customer based on the financial statements Good Understanding about the dunning process for customer for different levels Key Skills Cash Application and Credit management Accounts Receivable Ledger Management Financial Accounting and Reporting Advanced Excel and Spreadsheet Skills SAP ERP and Accounting Software Proficiency Team Player Excellent Communication Skills required.