Outbound BDC Agent

Apply Description Join a Team That's Changing the Way Dealerships Connect with Customers At Better Car People, we believe great customer experiences start with great conversations. Our mission is simple: help dealerships build stronger relationships with their customers through authentic communication, exceptional service, and innovative technology. We're looking for an energetic, customer-focused Outbound BDC Agent who enjoys connecting with people, creating opportunities, and delivering a positive experience with every interaction. If you're someone who thrives in a fast-paced environment, enjoys hitting goals, and wants to be part of a team that values accountability, growth, and teamwork, we'd love to meet you. What You'll Do As a Outbound BDC Agent, you'll serve as an extension of our dealership partners, reaching out to customers and helping create meaningful engagement opportunities in both English and Spanish. Your day-to-day responsibilities will include: Making outbound calls, sending emails, and text messages to engage dealership customers Communicating dealership products, services, and opportunities clearly and professionally Scheduling appointments and creating customer engagement opportunities Meeting daily engagement and call activity goals Utilizing company-provided technology and CRM tools to manage customer interactions Maintaining accurate and detailed notes for every customer conversation Participating in ongoing training and coaching opportunities Supporting quality assurance initiatives and maintaining communication standards Collaborating with team members and leadership to deliver exceptional results What We're Looking For Required Skills & Experience Previous customer service, call center, BDC, appointment-setting, or sales experience preferred Experience using online scheduling tools such as Xtime or Online Service Scheduler is a plus Working knowledge of Google Drive and related applications Ability to type at least 40 WPM Strong communication skills and a professional phone presence Success Traits Exceptional communication skills across phone, email, and text Friendly, professional, and outgoing personality Clear, confident, and engaging speaking voice Positive attitude and strong work ethic Ability to stay organized and manage multiple customer conversations Comfortable working toward performance goals and activity metrics Coachable, adaptable, and eager to learn Why Better Car People? At Better Car People, our people make the difference. We foster a culture built on: Accountability and ownership Continuous learning and development Teamwork and collaboration Delivering value in every customer interaction Celebrating success and supporting one another When you join BCP, you're not just taking a job, you're becoming part of a team dedicated to helping dealerships grow while creating exceptional experiences for their customers. Ready to Apply? If you're customer-focused and passionate about creating great experiences, we'd love to hear from you. Join Better Car People and help us create better conversations, better connections, and better results. Salary Description $15.50 / hour