Outbound Caller

The Role:

We’re seeking a Bilingual Outbound Caller to join our team and support one of our delivery service partners. This role is designed for a motivated, results-driven professional who enjoys connecting with people, driving engagement, and helping inactive applicants become active drivers.

You’ll play a key role in reactivating inactive driver accounts through outbound calls, maintaining accurate CRM records, and consistently meeting performance goals while delivering an excellent customer experience.

Location: Must be in the Philippines – Remote.

Environment: Philippine and International Teams.

Language: Advanced English (B2+ - C1).

Timezone: Monday to Friday – 8:00 AM to 5:00 PM PST.

Contract: Full-Time.

Requirements:

• Education: High school diploma required; vocational or college education is a plus.
• Experience: At least 1 year of experience in outbound sales, telesales, customer engagement, or a related role.
• Skills:
• Experience using CRM systems.
• Strong communication, negotiation, and persuasion skills.
• Proven ability to meet performance targets and quotas.
• Experience in the gig economy, ridesharing, or delivery services is an advantage.
• Willingness to undergo on-site training.
• Characteristics:
• Customer-focused and service-oriented.
• Results-driven with a positive attitude.
• Strong organizational and time management skills.
• Able to work independently and collaboratively.
• Adaptable and eager to continuously improve.

Responsibilities:

• Make outbound calls to a list of inactive drivers to reactivate their accounts and encourage them to start driving again
• Maintain a high volume of daily calls while consistently achieving success targets and performance goals
• Record and update driver information in the company's CRM system accurately
• Improve techniques and strategies continuously based on performance data and industry trends
• Collaborate with team members and management to identify best practices and areas for improvement