Outbound Caller - EST Timezone

Location: Remote

Schedule: Full-Time | U.S. Business Hours (9 AM to 7 PM EST)

About the Role

8 Limbs Creative is hiring an Outbound Caller to contact and follow up with leads generated through our clients’ advertising campaigns. The primary responsibility of this role is to call new and existing leads, determine whether they meet the client’s qualification criteria, schedule consultations, and maintain consistent follow-up until the lead is connected with the client’s team or reaches a final disposition.

Key Responsibilities

• Make outbound calls to new leads as soon as they enter the CRM.
• Follow up consistently with new, unresponsive, and previously contacted leads through phone calls, text messages, and email.
• Qualify leads using client-specific scripts, intake questions, and eligibility criteria.
• Gather complete and accurate information from each potential client.
• Handle common objections and keep conversations moving toward the appropriate next step.
• Schedule consultations, evaluations, or appointments directly on the client’s calendar.
• Warm-transfer qualified leads to the appropriate client representative when required.
• Clearly explain the intake process and next steps without providing legal, medical, or other professional advice.
• Document every contact attempt, conversation, and outcome in the CRM.
• Update lead statuses, pipeline stages, appointment outcomes, notes, and follow-up tasks accurately.
• Maintain consistent follow-up until the lead is contacted, qualified, disqualified, converted, or otherwise reaches a final disposition.
• Identify urgent, high-value, or time-sensitive opportunities and escalate them promptly.
• Follow established scripts while communicating naturally, confidently, and professionally.
• Report recurring objections, lead-quality concerns, and intake issues to the internal account management and advertising teams.
• Protect confidential information and follow all client-specific privacy, compliance, and data-handling requirements.

Performance Expectations

Success in this role will be measured based on:

• Speed-to-lead under 5 minutes and initial response time
• Number of outbound call attempts completed
• Contact rate
• Number of completed qualification conversations
• Qualified lead rate
• Appointment-booking rate
• Warm-transfer rate, when applicable
• Show rate for scheduled consultations
• Lead-to-case or lead-to-client conversion rate
• Follow-up completion rate
• CRM accuracy and completeness
• Call quality, professionalism, and script adherence

Qualifications

• Previous experience in outbound calling, lead intake, appointment setting, call center operations, sales development, customer service, or a similar phone-based role.
• Strong verbal and written English communication skills.
• Comfortable making a high volume of outbound calls and completing follow-up through phone, text message, and email.
• Able to build trust quickly and communicate with empathy, confidence, and professionalism.
• Comfortable handling objections, rejection, and difficult conversations.
• Highly organized and capable of managing multiple leads at different stages of the follow-up process.
• Strong attention to detail when gathering information and documenting conversations.
• Able to follow scripts, qualification criteria, follow-up procedures, and client-specific instructions.
• Comfortable working with CRMs, calendars, calling platforms, and workplace communication tools.
• Reliable internet connection, professional remote-work environment, and dependable computer equipment.
• Available to work during assigned U.S. business hours.
• Able to handle sensitive and confidential information responsibly.
• A high-quality microphone or headset with clear audio and noise cancellation.
• A quiet, dedicated workspace free from background noise and interruptions during working hours.
• Responsive on Slack throughout the assigned shift.

Preferred Qualifications

• Experience contacting leads for personal injury law firms, legal services, or other high-value service businesses.
• Experience using GoHighLevel or a similar CRM.
• Experience with call tracking, recorded-call reviews, appointment scheduling, and lead pipeline management.
• Familiarity with lead qualification, consultation booking, warm transfers, and long-term follow-up.
• Bilingual English and Spanish communication skills are a plus.

Ideal Candidate

The ideal candidate is:

• Fast and highly responsive
• Confident and professional on the phone
• Persistent without being overly aggressive
• Comfortable speaking with people who may be stressed, injured, frustrated, or uncertain
• Able to handle objections and keep conversations moving forward
• Accountable for call activity and conversion results
• Organized and detail-oriented
• Coachable and open to call reviews, feedback, and ongoing training
• Focused on converting opportunities rather than simply completing calls
• Able to represent multiple client brands professionally
• Good at improvising when asked unexpected questions

Important Role Expectations

• New leads must be treated as time-sensitive and contacted promptly.
• Every contact attempt, conversation, and outcome must be documented accurately in the CRM.
• The Outbound Caller must follow the qualification criteria, scripts, and procedures established for each client.
• The Outbound Caller may not provide legal advice, medical advice, guarantees, or promises regarding outcomes.
• Sensitive client and lead information must remain confidential at all times.
• Consistent follow-up is required. One unanswered call does not mean the lead should be abandoned.
• Leads must continue to be worked until they are contacted, qualified, disqualified, converted, or otherwise reach a final disposition.

To Apply

Please submit your resume along with a brief explanation of your experience in lead intake, appointment setting, customer service, or phone-based sales.

Applicants may also be asked to provide:

• A short voice recording
• A mock intake call
• Examples of previous CRM or lead-management experience