Outbound Cold Caller

Position Information Job Title: Outbound Cold Caller Department: Credit Suite Reports To: Sales Team Manager Employment Type: Full-Time Location: Remote - Kingston & St. Andrew Job Summary The Outbound Cold Caller is responsible for generating sales opportunities through proactive outbound calling to prospective and existing clients. The role involves initiating conversations, identifying customer needs, qualifying prospects, presenting products and services, handling objections, closing sales when applicable, and scheduling qualified appointments. The ideal candidate is a highly motivated, persuasive, confident, and results-driven sales professional who is comfortable making high-volume outbound calls, handling rejection, building rapport, and working toward measurable sales and productivity targets. Work Schedule Schedule: Monday to Friday, any shift between 7:00 AM–6:00 PM Employment Type: Full-Time Hours: Based on client and operational requirements Flexibility: Required based on campaign and business needs Essential Job Functions Listed in order of importance with approximate percentage of time. Total equals 100%. Outbound Sales & Lead Generation – 25% Make high-volume outbound calls. Generate interest and identify customer needs. Qualify prospects and create sales opportunities. Sales & Closing – 20% Present products and services. Communicate value and benefits. Handle objections and identify buying signals. Close sales when applicable and achieve assigned sales targets. Appointment Setting & Qualification – 15% Qualify prospects and schedule appointments. Collect required prospect information. Communicate appointment details and complete confirmation follow-up. Follow-Up & Lead Management – 10% Conduct timely follow-ups and re-engage leads. Maintain contact throughout the sales cycle. Ensure qualified opportunities are properly progressed. Objection Handling & Customer Engagement – 10% Address customer concerns professionally. Use approved rebuttals and sales techniques. Build rapport and maintain a positive customer experience. CRM & Documentation – 8% Accurately document calls, dispositions, appointments, follow-ups, sales opportunities, and customer information in designated systems. Process & Compliance – 7% Follow approved scripts, sales processes, qualification procedures, company policies, and client requirements. Implement coaching and performance feedback. Performance & Productivity – 5% Meet established call volume, sales, conversion, quality, attendance, follow-up, and productivity expectations. Required Qualifications Education High school diploma or equivalent preferred. Additional training or coursework in Sales, Customer Service, or a related field is an advantage. Experience Minimum one (1) year of direct sales experience. Experience in B2B Lead Generation, Sales Development Representative (SDR), Outbound Cold Calling, Sales Retention, or a related sales role is preferred. Proven experience in a sales-focused environment. Experience making high-volume outbound calls is strongly preferred. Experience working toward sales, conversion, or productivity targets. Experience with CRM systems, dialers, or lead-management platforms is an advantage. Technical Skills Strong computer literacy. Ability to navigate multiple software applications. Ability to accurately enter and maintain customer information. Ability to learn new software and systems quickly. Working knowledge of Microsoft Office applications is an advantage. Preferred Qualifications Previous B2B sales or lead generation experience. Experience in a high-volume outbound sales environment. Experience meeting or exceeding sales quotas or conversion targets. Experience with CRM and sales-management platforms. Experience handling sales objections and closing transactions. Core Competencies The successful candidate must demonstrate: Sales Ability Persuasion & Influence Communication Skills Objection Handling Closing Ability Active Listening Rapport Building Customer Focus Goal Orientation Accountability Hardware Requirements Operating System: Windows 11 or higher Processor: Intel Core i5, 8th Generation or higher Storage: Minimum of 128 GB HDD Audio Equipment: USB noise-cancelling headset Employees are responsible for maintaining equipment in good working condition and ensuring their workstation supports professional customer interactions. Internet Requirements Connection Type: Ethernet connection is mandatory Minimum Download Speed: 100 Mbps Minimum Upload Speed: 25 Mbps Latency: Must remain under 75 ms Jitter: Must remain under 20 ms Packet Loss: Must remain under 1% Loaded Latency: Preferably under 150 ms Loaded Jitter: Preferably under 30 ms A stable and reliable internet connection is required to support uninterrupted customer communication and access to company systems. Performance Expectations Successful candidates will be expected to: Consistently achieve established outbound calling and productivity targets. Meet or exceed assigned sales and conversion targets. Generate a consistent volume of qualified sales opportunities. Maintain high-quality customer interactions. Demonstrate effective objection handling and sales techniques. Maintain accurate CRM and lead documentation. Meet appointment-setting and follow-up expectations. Maintain required Quality Assurance standards. Demonstrate excellent attendance, punctuality, and reliability. Follow approved scripts, sales processes, and client requirements. Accept coaching and implement performance feedback. Performance expectations may be adjusted based on campaign requirements, client expectations, and business needs. Work Conditions / Physical Demands / Travel Requirements This position operates in a professional remote sales environment and requires: Extended periods of telephone and computer use. High-volume outbound calling throughout the workday. Sustained concentration during customer interactions. Ability to work toward daily, weekly, and monthly targets. Reliable internet and functioning equipment throughout scheduled hours. Travel is not normally required unless requested based on business or client needs. What We Offer At VLBPO , we are committed to creating an environment where employees can develop professionally while contributing to a high-performing and collaborative team. As an Outbound Cold Caller, you may enjoy: Competitive Compensation Performance-Based Incentive Opportunities Health Insurance Benefits Monday–Friday Work Schedule Professional Growth & Career Development Opportunities Supportive and Collaborative Team Environment Important Notes Responsibilities may evolve based on client requirements, campaign needs, operational priorities, or business growth. The Outbound Cold Caller is expected to uphold the highest standards of professionalism, integrity, customer service, and accountability. Sales performance, productivity, quality, attendance, and adherence to established processes are essential to success in this role. Disclaimer This job description outlines the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may be modified, expanded, or assigned based on business needs, client requirements, and operational priorities.. © VL BPO | Confidential & Proprietary