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We are a multi-award-winning local business operating two home-services franchises —
Kitchen Tune-Up
and
Bath Tune-Up
of Bloomfield, NJ — along with a fast-growing eCommerce brand. We have earned four national HFC awards in 2026, Suburban Essex Bronze Winner 2025, and maintain 4.9/5 reviews across all platforms.
The founder is hiring a sharp, organized
Executive & Operations Assistant
to be his right hand — someone who can hold the calendar, run point on customer follow-ups, keep operations humming, and confidently pick up the phone.
What You'll Do
Executive Support
Own and protect the founder's calendar; schedule, confirm, and reschedule meetings
Triage email inboxes daily; draft replies; surface what needs attention
Prep meeting agendas and capture notes; chase action items to close
Manage personal admin overflow (travel, vehicle, document renewals)
Outbound Calling (a meaningful part of this role)
Cancelled appointment recovery
— call cancelled and no-show consultations to reschedule (we currently have a major gap here and need someone who closes it)
Appointment confirmations
— day-before calls to confirm consultations and reduce no-shows
Proposal follow-up
— call open proposals to answer questions and move them to close
Vendor and supplier coordination
— schedule deliveries, confirm payments, request COIs
Past customer outreach
— review requests, referral asks, repeat-business calls
Franchise Operations
Coordinate vendor payments through Bill.com (you prep, founder approves)
Help run payroll cycles through Gusto
Keep CRM systems clean — ServiceMinder and GoHighLevel (proposals, invoices, contact records)
Help plan and execute showroom events (design open houses, vendor partner events)
Coordinate with our in-house crew
eCommerce Operations
Respond to Amazon Seller Central customer messages (<24 hr SLA)
Brief and schedule our content creator across social platforms
Track inventory and flag reorder points
Infrastructure
Organize company documents in Google Drive and Notion
Maintain vendor contract registry (COIs, W-9s, renewal dates)
Coordinate vehicle maintenance and registration
Requirements
2+ years
in an Executive Assistant, Office Manager, Operations Coordinator, Customer Service Representative, or similar role
Comfortable on the phone
— you don't hesitate to pick up and call. Sales background or appointment-setting experience is a strong plus.
Experience working in small business or franchise environments
Strong with technology — Google Workspace, Slack, CRMs; quick learner on new tools
You use AI tools daily
(Claude, ChatGPT) — required, not nice-to-have
Calm, organized, and proactive — you follow up without being asked
Live within 25 minutes of Bloomfield, NJ
Reliable transportation
Professional written and verbal communication
Strong Pluses
Bilingual Spanish
Experience with ServiceMinder, GoHighLevel, or Amazon Seller Central
Home services, contracting, or real estate industry background
Prior appointment-setting or inside-sales experience
Compensation & Benefits
$24–$28/hour
depending on experience (W-2, paid biweekly)
Performance bonus:
$25 per appointment recovered from cancelled/no-show; $50 per closed proposal you helped move
20 hours/week
to start, with clear path to 30–40 hours if the fit is right
Flexible scheduling
— school hours, light Fridays, etc. negotiable
Equipment provided
(laptop, phone stipend)
Growth path
— as our businesses scale, your scope and pay grow with you
Success Milestones
30 days:
Calendar owned, inbox triaged daily, comfortable on outbound calls, all key tools accessed
60 days:
Cancelled appointment recovery system running; vendor coordination smooth; Amazon CS within SLA; content creator on consistent schedule
90 days:
You anticipate needs before they're raised. Measurable lift in confirmed appointments and recovered cancellations. Founder is working on the business, not in it.
How to Apply
Please apply through Career Plug. In your application, include:
The AI tools you currently use
(Claude, ChatGPT, etc.) and what you use them for
Your comfort level with outbound calling
on a scale of 1–10, and any relevant experience
Your ideal weekly hours
and earliest available start date
We'll review and respond within 5 business days. Top candidates will be invited to a 30-minute phone interview, followed by an in-person meeting at our Bloomfield showroom.
Kitchen Tune-Up and Bath Tune-Up of Bloomfield are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Flexible work from home options available.
Compensación: $24.00 - $28.00 per hour
Kitchen Tune-Up Uplifts People’s Lives
Kitchen Tune-Up is a kitchen design and remodeling franchise system of committed professionals. Our remodeling experts update, uplift and upgrade kitchens utilizing our 5 Trustpoints to create an experience second to none. Our 5 Core Services include our exclusive 1 Day Wood Restoration Tune-Up, Cabinet Re-Facing, Redooring, Cabinet Painting, and Custom Cabinets.
While the kitchen is the heart of the home, our people are the heart of our company. At Kitchen Tune-Up our people are valued. Each day we work and collaborate to uplift our customers’ homes as well as the lives of our people.
Find yourself an uplifting opportunity and join our team!
The positions on this website, unless otherwise indicated, are posted by Kitchen Tune-Up® franchisees. Kitchen Tune-Up® franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC KTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC KTU LLC and its parents and affiliates have no input or involvement in such matters. HFC KTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Kitchen Tune-Up® franchisee posting the position.