Part Time Local League Coordinator - Western Massachusetts

About Us The USTA New England Section , one of 17 sections of the United States Tennis Association, is a 501(c)4 not-for-profit organization that serves around 22,500 members in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont. With nearly 1 million people playing tennis in New England, we are committed to offering quality recreational and competitive programs and experiences for people of all ages and abilities. We believe in the power that tennis has to facilitate, for a lifetime, more connected, healthy and social people and communities. Help us in our work and mission. Purpose USTA New England is seeking a part-time (up to 15 hours per week) Local League Coordinator to be responsible for all aspects of the recreational adult league tennis within Western Massachusetts , providing excellent customer service in recruitment of and support of volunteer team leads (captains) and adult team tennis players. This role focuses on building relationships with industry partners, promoting the local tennis leagues, and organizing the administration of the local program (i.e. timelines, format, and structure of the ongoing weekly competitions). In addition, this role works collaboratively with local, volunteer committees to improve tennis access and foster participation growth. Responsibilities Administer adult recreational tennis leagues (USTA League) in Western Massachusetts communities to ensure successful coordination, delivery and retention of the program and its participants. This includes: Coordinate and attend meetings (virtual or in person) with volunteer committees and team leads (captains), potential players, community members, teaching professionals, facilities, and other tennis providers to promote recreational adult league tennis. Coordinate and communicate team registration information and assist with player registration. Proactively communicate with facilities on facility availability to set and administer schedules in a timely manner while complying with Section and National deadlines. Create and publish quality schedules utilizing provided technology platforms. Ensure compliance with local procedures and regulations when administering the program. Familiarize and communicate local league information to participants accurately. Act as point of contact for all customer service needs in relation to the programs. Resolve conflicts that may arise. Communicate any escalated issues to supervisor. Communicate and confirm team participation in post-season play. Monitor program platform to ensure compliance with local regulations and communicate and correct any violations in a timely manner. Verify program and player eligibility, site availability, and compliance with organizational policies, procedures and regulations. Utilize data and reports to assist in data informed decisions that further the success of the programs. Coordinate new programs and initiatives that encourage participation growth within the program. This includes: Assist interested players in getting connected to teams and facilitate new team generation when pockets of players of similar rating level and eligibility level exist. Build relationships with partner providers and facilities that support the growth of tennis in alignment with the organization’s strategic plan and department goals. Coordinate buy-in from partners, players, facilities and other key stakeholders in a way that drives program success and mission impact. Assist in development of new programs to encourage unique and total participation growth. Recruit new volunteer captains and provide appropriate support for captains and players. Assist facilities and players to join the USTA League system, recruit players to become captains, and assist in forming teams. Work collaboratively with Local League Coordinators and Section Staff. Administer and coordinate opportunities for new and returning tennis players to participate in USTA League play. Mission and culture contributor: We seek someone committed to the mission and vision of USTA New England. Great organizational skills and follow-up: We seek someone who has a good foundation of methodical, personal organization that gives them the confidence to reach deadlines and achieve outcomes even when there are numerous other priorities. Excellent communicator: We seek someone who is skilled at and loves keeping everyone informed about what is going on and can do so succinctly, clearly, and compellingly. Superstar Initiative: We seek someone who is self-motivated, action-oriented, and resourceful in accomplishing their work. Someone who will do whatever it takes and is meticulous about follow through. Someone who thinks ahead and is proactive in their approach to their work. We Care For Our People: Beyond individual contributions, we seek someone who enjoys brainstorming and working with others. You have a track record of steering, deploying, or engaging others towards specific outcomes. Best in Class Customer Service: Beyond just answering questions, we seek someone who enjoys problem solving and helping others. You have a track record of engaging others and have conflict resolution skills. You are someone who respects and embraces the diversity of everyone you encounter whether virtually or in person, volunteer, vendor, customer or co-worker. Eagerness to Innovate: We don’t like to follow the status quo. We want members of our team to innovate and find new ways to be more effective, explore processes and tools that reduce workload, tweak and build our programs and services through new ideas and concepts. Minimum qualifications: Must live in New England. Preference is given to candidates residing in Massachusetts, particularly Western Massachusetts. Must be able to travel and work flexible hours including some evenings and weekends. High School diploma or equivalent required. Proficient in Google Workspace, Monday.com, Excel preferred; Familiarity with TennisLink and understanding of tennis preferred. Ability to learn new software platforms. Familiarity with coordinating particular tasks and operations for on and off-site events. Reasonable accommodations will be considered based on qualifying exemptions. If this is a role that interests you, please apply! We look forward to learning more about you and the unique experiences you could bring to this role. Paid Sick Leave Training and development opportunities Flexible, hybrid work model Company laptop provided Position FAQs How many hours does this position work? The schedule for this position is remote flexible, but must be done in coordination with supervisor. This position may require some weekend work. This position is a part-time, non-exempt position that works up to 15 hours per week. There may be occasional weeks during the year that require more than 15 hours per week. How much does this position pay? This position is non-exempt and pays $21.00 per hour. Who does this position work with? The coordinator position will work with USTA New England League staff and staff members from other departments within the organization. Does this position require travel? This position will require light travel occasionally to our main office in Westborough, Massachusetts and throughout Western Massachusetts. This position may be required to work program events that require additional travel within New England. What is USTA New England’s approach to a diverse and equitable workforce? We strive to create a workplace where everyone feels empowered to bring their full authentic selves to work and where everyone’s voice is heard. You can read our diversity statement below, but we want to take it a step further because creating a diverse and equitable workforce and workplace culture goes beyond a diversity statement in a job posting. We will continue the journey to educate, foster, cultivate, and preserve a culture of diversity, equity, and inclusion within the organization and beyond. What does the hiring process consist of? The first step is to Apply! Apply - applications will be accepted until the position is filled. If you have questions or need to request a reasonable accommodation for the interviewing process please email [email protected] Video Screen - candidates advancing past the applications stage may be phone or video screened. Virtual Interview - will be conducted by a multi-person panel, including the hiring manager via Google Meet. Final Interview - will be conducted by the Chief Executive Officer and HR. References - references will be checked for final candidate(s). Final Offer - will be made by HR. If you prefer to submit a physical mail in application please address it to: USTA New England ATTN: Human Resources 110 Turnpike Road, Suite 110 Westborough, MA 01581