Part-Time Writer - Sales, CSM & Web Copy

CWILL builds post-purchase and retention software for Shopify and DTC brands — order tracking, returns, reviews, loyalty, and more. We're a small US team inside a larger global company, and we're looking for a writer to help us keep up with demand across sales, customer success, and the website. What you'll work on Sales and partner assets — one-pagers, outreach copy, agency and partner materials Customer success materials — onboarding content, customer-facing guides, event and speaking collateral Web copy — product pages, supporting pages, and updates to existing pages Occasional case studies, working from interviews and source material we provide A US-native English writer who can make technical products sound plain and human Comfort writing B2B copy for a merchant audience — you should be able to tell the difference between what a store owner cares about and what a marketing team assumes they care about Someone who checks claims against sources rather than repeating them. A lot of this work involves customer results and product details, and getting those right matters more than getting them written fast Self-directed. This is part-time and largely asynchronous, so you'll need to move without much day-to-day supervision Willingness to write to an existing voice rather than your own Helpful, not required Experience with Shopify, ecommerce, or B2B SaaS. Familiarity with post-purchase or retention tooling. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Paid Time Off (Vacation, Sick & Public Holidays) Work From Home