Partner Program Manager, RepairPal

Summary ​​This role will support the RepairPal function of our business. Established in 2007, RepairPal connects consumers with certified trustworthy mechanics throughout the United States. Large, trusted companies including USAA, CarMax, and Endurance Vehicle Services send their members and customers to RepairPal Certified shops for high-quality repairs at a fair price. In 2024, RepairPal was acquired by Yelp. RepairPal is hiring a Partner Program Manager who will take the lead through hands-on ownership of pilot and program rollouts, results reporting, and regular interface with partners to create successful outcomes. This will include identifying opportunities for integrations, recommending solutions, and developing reporting to track and analyze results. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States. What you'll do: Engage directly with business partners and consumers to identify market needs and drive strong, measurable business outcomes through strategic partnerships. Manage partner execution across pilots, test programs, and full launches, ensuring milestones are met and momentum is maintained. Establish and maintain operating cadences for launched partners — including bi-weekly check-ins and quarterly business reviews — to optimize program performance. Serve as a proactive, persistent point of contact for referral partners, driving alignment and accelerating program execution. Build and maintain project plans, contact lists, and reporting schedules to track progress and keep workstreams on course. Define success metrics and deliver clear, actionable reporting to give partners visibility into their performance. Champion partner needs cross-functionally, ensuring internal teams appropriately prioritize partner-related features and initiatives. Evaluate program progress and communicate proactively with internal and external stakeholders at all levels of the organization. Develop and improve processes, tools, and documentation to create a more efficient execution environment and enable broad internal and external communication. Develop a deep understanding of Repair Pal's monetization systems to ensure partner referrals are accurately tracked and monetized. Travel required (50%). What it takes to succeed: 3–5 years of experience managing strategic accounts, partners, programs, or projects Experience in or passion for the automotive industry and auto-related technology is a bonus You are comfortable with up to 50% travel across the US Proven ability to manage multiple projects, stakeholders, and deliverables simultaneously, prioritizing effectively in a fast-paced environment Strong strategic planning and execution skills with a track record of driving results Excellent verbal and written communication skills, with confidence engaging stakeholders at all levels Analytical mindset with experience building reports and deriving actionable insights from data High level of professionalism, integrity, and business maturity Self-motivated, assertive, and energetic — you bring enthusiasm and follow-through to everything you own Naturally curious with a desire to understand how systems, products, and businesses work Proficiency with CRM tools; experience with HubSpot is a huge plus What you'll get: Effective your first day: Full medical, vision, and dental 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday Up to 14 weeks of parental leave Monthly wellness subsidy Work from home reimbursement Flexible spending account 401(k) retirement savings plan Employee stock purchase plan Compensation range for this position is $92,000 - $125,000 annually. You may also be offered a bonus and benefits. Closing At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice Notice to Washington Applicants - Washington State Fair Chance Act #LI-Remote