Partner Success

Job Description As the first dedicated Partnership team member focused on post-sale partners you will: Own the full post-sale partner relationship, from onboarding through renewal and expansion Drive retention, partner health, and revenue growth across Chariot’s partner base Reduce time-to-value by standardizing onboarding and accelerating early partner impact Increase adoption of core features and new product releases Act as the connective tissue between our partners and the Chariot team 👤 About You Load-bearing. You take ownership and outcomes are worse if you’re not there High agency and urgency. You want everything to move faster and see problems as your problem Strong strategic instincts paired with execution Comfortable owning hard partner conversations and senior stakeholder relationships Clear, structured communicator who speaks clearly externally and internally across Product, Engineering, Sales, and Marketing 📚 What you’ll get from Chariot At Chariot, we are building modern, end-to-end payment infrastructure making donors' lives easier, and nonprofits' lives better. $600B gets donated to charity each year in the US and the existing technology/infrastructure was still built for our grandparents generation. Chariot is here to change that. Traction. Annualizing over $1.8B in payment volume through Chariot. Tens of thousands of nonprofits already onboarded including American Cancer Society, Memorial Sloan Kettering Cancer Center, and University of Pennsylvania. Impact: That money services nonprofits working in homelessness, health, education, the environment, and so much more. Market opportunity: Billion dollar revenue opportunity. Fintech company operating in an untapped $600B market The Team. \>30% of Charioteers are former founders. NYC office, in-person Monday through Thursday, WFH Friday. The public handbook shows how we operate. ❤️ Employee Benefits 🏥 Healthcare: Comprehensive healthcare, including options that are 100% covered by Chariot for you 🌴 Time-Off: 18 days PTO and 13 holidays - take the time off that you want and need to relax and recharge 👶 Parental Leave: 100% paid parental leave, including 12 weeks for primary caregivers 🍽️ Team Lunches: Weekly team lunches 🌯 Dinner on Chariot: Free dinner every day at office past 8pm 🎉 Team Events: Monthly team building events 💎 Employee-friendly equity: 2 year exercise window and double-trigger acceleration 😎 Company Retreats: To get away - we all convene 2-3x / year company retreats 🎁 Matching Gifts: Matching DAFs and daily charitable giving through GoodToday