Partner Success Associate

Our Opportunity: Fetch is a venture-backed company redefining multifamily living through four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage. From secure, direct-to-door package delivery to community-wide valet trash, 24/7 essentials delivered through Fetch Market, and flexible storage solutions, Fetch streamlines operations for property teams while creating unmatched convenience for residents. Operating nationwide with rapid growth ahead, we combine logistics, technology, and hospitality to shape the future of multifamily living. We are hiring for a Partner Success Agent to join a small team within the department that specializes in Valet Trash Operations. This agent will assist our 1099 Service Partners with onboarding, account management, scheduling, active block issues, payment questions. They will monitor active blocks and proactively reach out to offer assistance. As a Driver Support agent, you will report to a Partner Success Lead and work closely with leadership to provide above and beyond support to our Service Partners. We are looking for someone with a strong work ethic who can contribute to a positive atmosphere within the team. What you'll do: Assist 1099 service partners with onboarding and account management. Monitor service dashboards and proactively reach out for real-time support. Respond to delivery partner inquiries on Gladly via phone, e-mail, and text. Cross-reference internal data to make decisions on 1099 account status. Relay operational issues with local warehouse teams and operations managers. Troubleshoot technical problems and deliver clear outcomes and solutions. Prioritize tasks in a fast-paced and high pressure environment. Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole. Communicate with a professional and friendly tone. A passion for creating an amazing customer experience What you'll need: Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner Strong critical thinking skills to resolve potentially difficult situations Strong analytical, listening, writing, and oral skills in English Ability to learn web-based user support applications quickly Dependable and punctual with time management skills Flexible schedule, willing to work weekends High level of comfort and familiarity with smartphone applications (iOS and Android) Undergraduate or equivalent degree preferred Spanish/Bilingual is a plus What We Offer: Competitive Pay – Earn a solid wage for the hard work you put in every day Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most At Fetch, we are always looking for awesome people to grow within our team. If you think you’re the right fit for this position, apply today. We’d love to hear from you! Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.