Partner Success Manager

Title: Partner Success Manager Division & Department: Enterprise Sales Status: Full-Time Reports to: Manager, Client Success Location: Tokyo (Hybrid) About FranklinCovey Japan FranklinCovey is a global leader in organizational performance improvement, helping organizations achieve results that require lasting changes in human behavior. FranklinCovey Japan provides leadership, productivity, and organizational effectiveness solutions to clients across Japan, bringing global best practices to the local market. With a team of under 50 employees in Japan, we offer a close-knit, collaborative environment where each person has a direct impact on our business and our clients. Job Summary The Partner Success Manager is a high-impact, strategic role at the center of FranklinCovey’s partnerships in the Japan market. You will steward our partner accounts in close collaboration with our Client Partners (sellers) ensuring partners realize maximum value within the partner framework and measurable revenue from FranklinCovey’s content through our partnership. You will lead partners from onboarding through multi-year engagement, acting as a strategic advisor and account manager to senior and executive stakeholders. As an Inside Sales role, there will be significant partner communication and external visits will also be required as your drive Partner management, business strategy reviews, expansion proposals within the partner accounts leading to contract renewal. Essential Job Functions Partner Onboarding, Cross-Functional Collaboration, Launch Work with Client Partners (sellers) to define and complete contract scope around target market, content and consultant delivery (training) requirements by Partner account Coordinate closely with internal teams (Sales, Product Design, Operations) to ensure alignment on deliverables and timeline to the Partner Design and manage the framework for account management; facilitator training, business reviews, implementation strategies to maximize Partner Success Onboard new Partners effectively, ensuring a smooth launch and manage timeline Strategic Value Realization & Partnership Build strong, executive-caliber relationships focused on driving results, demonstrating value as a strategic thought advisor for Partners Conduct regular business reviews to review performance, gather feedback, and identify opportunities for expansion Co-create and execute multi-year partner account plans with Client Partners In addition, you will influence account revenue forecasting and pipeline by providing timely insights on renewal, expansion, and risk across your partner portfolio. Basic Qualifications 5+ years of experience in enterprise partner / channel sales 3+ years of account or project/program management experience Preferred Skills & Experience Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels, virtually and in person Proven ability to influence renewal and expansion opportunities by identifying, validating, and positioning engagement growth Strong project and program management skills; able to manage multiple strategic and tactical initiatives simultaneously while maintaining attention to detail Proficient with CRM software, Microsoft Office Suite #LI-DNP #LI-AT1