Partner Success Manager | Remote | LATAM Only | 85155

About us: At Remote Talent LATAM, we connect top Latin American talent with leading U.S. marketing agencies. We guide businesses and candidates through every step of the hiring process, ensuring the perfect match in skills, culture, and goals. While we’re not direct employers, we act as a trusted partner, bridging the gap between exceptional talent and growing opportunities Our Client: Our client is digital growth agency based in Cleveland, Ohio, specializing in helping companies in the stone, countertop, kitchen and bath, and home improvement industries attract more leads and grow revenue. The company delivers full funnel marketing solutions, including website design, SEO, paid advertising, automation, and analytics, all tailored to generate measurable business results. About the Role: The Partner Success Specialist will play a critical role in ensuring a seamless and positive experience for our clients from the moment they sign on. This role is a hybrid of project management, technical support, and client relationship management, acting as the bridge between sales, marketing, and the client. You will be the primary point of contact for new clients, guiding them through the onboarding process and setting the foundation for a long-lasting, successful partnership. Key Responsibilities: ​Client Onboarding & Integration: ​Lead the client onboarding process, from the initial introduction call to the final handoff to the Marketing Advisor team. ​Set clear expectations with clients, providing them with welcome materials and a full overview of our process. ​Review and process client onboarding questionnaires to gather all necessary information. ​Technical Account Setup & Access Management, during onboarding ​Secure access to all required client marketing platforms, including Google, Meta, and various website and CRM systems. ​Troubleshoot technical access challenges and provide guidance to clients as needed. ​Create and configure new accounts when existing ones are unavailable. ​Reporting & Analytics Configuration, during onboarding ​Set up and configure client-specific Databox dashboards to ensure accurate data flow and performance tracking. ​Test all reporting functionality before handing over to the Marketing Advisor. ​Provide clients with basic navigation training for their new dashboards. ​Relationship Management & Success Optimization: ​Conduct scheduled client check-ins every 3-6 months to review performance, identify growth opportunities, and ensure satisfaction. ​Administer satisfaction surveys and gather detailed feedback to continuously improve our processes. ​Serve as a secondary point of contact for administrative and technical questions, coordinating with internal teams to resolve issues promptly. ​Process Improvement & Documentation: ​Continuously refine our client success processes to enhance efficiency and satisfaction. ​Maintain comprehensive documentation of client interactions, preferences, and account details. ​Prepare thorough handoff documents for the Marketing Advisor team, ensuring a smooth transition. ​6 years of experience in a client-facing role within a digital marketing agency or similar environment. ​Understanding of digital marketing platforms, including Google Ads, Google Analytics, Meta Ads Manager, and content management systems like WordPress. ​Exceptional organizational skills and a meticulous attention to detail. ​Proven ability to manage multiple projects simultaneously and meet deadlines. Ability to guide clients from contract signing to full launch, including conducting kickoff calls, gathering required assets, and setting clear expectations. ​Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. Advanced English skills Full-Time Position M-F EST Salary : $2,200+ USD 100 % Remote work environment Contract: Independent Contractor This position is only open to candidates residing in Latin American (LATAM) countries, such as: 🇦🇷 🇧🇷 🇨🇱 🇨🇴 🇨🇷 🇩🇴 🇪🇨 🇸🇻 🇬🇹 🇭🇳 🇲🇽 🇳🇮 🇵🇦 🇵🇾 🇵🇪 🇺🇾 🇻🇪 ❌ Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered. 📄 Resumes must be submitted in English. 🚫 Applications that do not meet these criteria will be automatically rejected