Partner Support Representative

OPTIOM INC. Partner Support Representative Client Care • General Level 1 Asset • Langley, BC • Hybrid • Full-Time Own the relationship. Solve the hard problems. Deliver the kind of service that makes partners loyal for life. If you are someone who navigates ambiguity with confidence, earns trust quickly with partners, and knows how to turn a complicated situation into a clear, confident answer — this role was built for you. Optiom is hiring a Partner Support Representative to join our client care team. You will be a key point of contact for our broker partners and policyholders — resolving complex issues, explaining policy details and commission structures in plain language, navigating multiple systems in real time, and delivering a high-touch service experience that strengthens partner relationships and reflects the standard Optiom is known for. Who You Are You do not need to have done this exact job before. But you will thrive here if you are the kind of person who takes ownership of hard problems, builds trust quickly, and finds the clearest path through complexity — for the partner, every time. You Bring 1+ years of customer service or partner support experience, ideally in insurance or financial services A white-glove service mindset — you build trust and rapport quickly through professionalism, responsiveness, and genuine care for partner outcomes The ability to explain complex policy details, commission calculations, and program rules in clear, plain language — adapting your communication style to different audiences and situations Technical agility — comfortable navigating multiple systems simultaneously while supporting partners in real time, troubleshooting issues, and learning new platforms quickly Solutions-oriented instincts — you look beyond the immediate issue to find the best overall outcome, balancing partner needs, client experience, and underwriting guidelines Independent judgment and ownership — confident making decisions within established guidelines, taking issues through to resolution, and navigating grey areas without waiting to be told what to do General Level 1 Insurance Licence, or a strong willingness to obtain one — we will support you Bonus Points For Active General Level 1 Insurance Licence already in hand Bilingual in English and Mandarin, Punjabi, or French Direct experience supporting broker partners with quoting, binding, policy maintenance, or commission inquiries Experience in a multi-system environment where toggling between platforms quickly and accurately was part of the job Who We Are Optiom helps Canadians worry less about their financial position and lifestyle when it comes to the benefits provided by traditional auto insurance. We take a customer-centric approach and provide greater value to Canadian drivers through our total loss vehicle replacement products and additional benefits. Optiom provides products in BC, Alberta, Saskatchewan, Manitoba, Ontario, and Nova Scotia. As a coverholder at Lloyd’s, this allows us to deliver on our commitment with both speed and simplicity. We are a team of specialists who take pride in what we build and how we serve. Our products protect Canadians in moments that matter, and our people are the reason our broker partners trust us. Joining Optiom means joining a business with strong backing, a clear purpose, and real room to grow. Optiom is a specialty MGA and a wholly owned subsidiary of Aviva Canada, one of the country's largest property and casualty insurers. We design and distribute specialty insurance products through a national network of broker partners, embedded at the point of vehicle financing and leasing. We are a team of specialists who take pride in what we build and how we serve. Our products protect Canadians in moments that matter, and our people are the reason our broker partners trust us. Joining Optiom means joining a business with strong backing, a clear purpose, and real room to grow.