Patient Account Representative

Everything we do is underscored by a why — and that why is one another. Location: Altru Health System PO Box 6002 Grand Forks, ND 58201 Pay Range: $17.92 - $26.88 Summary: The Patient Account Representative I works closely with our customers, staff, and external vendors to assist with accounts receivable resolution. The representative ensures daily processing of outstanding balances. This position is responsible for maintaining compliance and supporting continuous improvement efforts. Essential Job Functions: Evaluates, develops, and implements action plans to arrange payment of outstanding balances. Performs account analysis and educates guarantors regarding payment issues on outstanding patient balances. Assists guarantors who have minimal or no insurance coverage to determine a course of action to maximize prompt payment and minimize bad debt. Initiates collection activities and carries out collection follow up including working closely with the collection agencies on patient accounts and reconciliations that have gone to bad debt. Posts payments and/or adjustments on assigned accounts and reviews and/or processes self-pay credit balances. Receives and responds to patient, professional, and clinical inquiries in person or by telephone and provides accurate processing and billing support. Explains insurance benefits, payments, claim submission, billing, and general Business Office procedures. Reviews, verifies, and evaluates demographic and third-party payer information as they are related to patient accounts. Addresses patient complaints, financial concerns and any other issues in a courteous and professional manner using resources available both internally and externally. Manages all incoming internal and external customer phone calls, e-mails, and written correspondence by researching, resolving and documenting all issues and concerns that are received. Performs other duties as assigned or needed to meet the needs of the department/organization. Education: • Preferred: Associates - Business- OR -Associates - Related Field Work Experience: • Required: A minimum of 2 years Related Experience Language Requirements: This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members. Physical Demands : • Sit: Continuously (67-100%) • Stand: Occasionally (5-33%) • Walk: Occasionally (5-33%) • Stoop/Bend: Occasionally (5-33%) • Reach: Frequently (34-66%) • Crawl: Not Applicable • Squat/Crouch/Kneel: Occasionally (5-33%) • Twist: Occasionally (5-33%) • Handle/Finger/Feel: Continuously (67-100%) • See: Continuously (67-100%) • Hear: Continuously (67-100%) Weight Demands: • Lift -Floor to Waist Level: Light (10-20 pounds) • Carry: Light (10-20 pounds) • Push/Pull: Sedentary (<10 pounds) • Slide/Transfer: Not Applicable Working Conditions: • Indoor: Continuously (67-100%) • Outdoor: Not Applicable • Extreme Temperature: Not Applicable Driving Requirement Definitions: Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials. Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily. Occasional Drivers : Persons who drive from once per month to as frequently as once per week. Infrequent Drivers: Persons who are generally not expected to drive. Driving Requirement for this position: Infrequent Driver Reference ID: R8004 Making a real difference. For one another. To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another. At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go. Join our team and be a part of a small community with a big heart. Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)