Patient Care Associate

Apply Description About ChartSpan ChartSpan is a leading provider of Chronic Care Management (CCM) services, driven by the mission to improve patients' quality of life through personalized preventive care programs, one patient at a time. Through a blend of collaboration and innovation, we deliver healthcare solutions that promote self-management, facilitate resource access, and nurture strong patient-provider relationships. By joining our team, you become part of a mission-oriented culture dedicated to bridging the gap in value-based care and providing the highest quality of support to patients between their doctor’s visits. Position Overview The Patient Care Associate (PCA) plays a key role in supporting patients enrolled in ChartSpan’s care management programs. This role focuses on delivering compassionate, efficient, and accurate assistance through inbound and outbound calls, helping patients navigate their care, manage appointments, understand instructions, and access needed resources. The PCA works closely with the clinical team and dedicated nurses to ensure seamless coordination and a positive patient experience. Requirements Responsibilities May Include: Communicates resources and services available to patients through the continuum of care. Maintain patient chart compliance through proper documentation and updates of: medical history, medication, immunizations, allergies, surgical history, and family history. Assist patients with understanding care instructions, navigating services, and addressing non-clinical questions Answer inbound patient calls with professionalism, empathy, and clarity Conduct outbound calls for follow-ups, appointment reminders, wellness checks, or care coordination Maintain patient confidentiality and adhere to HIPAA standards Follow call scripts, workflows, and escalation pathways Meet performance metrics such as call quality, accuracy, and responsiveness Requirements: Active and unencumbered certification from an accredited regulatory body such as AAMA, NHT, NHA, NCCT, Pharmacy Technician registries, and State Nurse Aide registries. Accepted certifications include: Certified Nursing Assistant (CNA) Certified Clinical Medical Assistant (CCMA) Certified Pharmacy Technician(CPhT) Patient Care Technician (CPCT/A) Emergency Medical Technician (EMT) Licensed Respiratory Therapist (RT or CRT) Salary Description 17.00/hr