Patient Care Coordinator

COMPANY OVERVIEW Valor Wellness is a premier health and wellness clinic offering specialized weight loss solutions, med spa services, and personalized wellness treatments. Our team is dedicated to empowering patients through comprehensive, compassionate care designed to enhance both physical health and personal confidence. POSITION OVERVIEW We are seeking a compassionate, organized, and customer-focused Patient Coordinator to join our growing online pharmacy team. The Patient Care Coordinator serves as the primary point of contact for patients, assisting with onboarding, prescription coordination, appointment scheduling, insurance verification, and ongoing support throughout the patient experience. This role plays a vital part in ensuring exceptional service, smooth communication, and efficient coordination between patients, providers, and pharmacy staff. SUPERVISORY RESPONSIBILITIES: None ESSENTIAL DUTIES & RESPONSIBILITIES: Serve as the primary contact for patients via phone, email, text, and online platforms Assist patients with onboarding and account setup Coordinate prescription intake, refill requests, and order status updates Verify patient information, insurance eligibility, and required documentation Schedule consultations and follow-up appointments with providers as needed Educate patients on pharmacy processes, medications, and next steps within scope Communicate with healthcare providers regarding prescription clarifications or missing information Maintain accurate and confidential patient records in compliance with HIPAA regulations Resolve patient concerns professionally and escalate issues when appropriate Support retention efforts by providing excellent patient care and follow-up communication Collaborate with pharmacy, clinical, and customer service teams to ensure seamless patient experiences Assist with additional clinic-related duties; including but not limited to supporting events and helping with general operations when necessary KNOWLEDGE, SKILLS, & ABILITIES: Strong communication and interpersonal skills Excellent organizational skills and attention to detail Comfortable using CRM systems, EMRs, and online communication tools Ability to multitask and work efficiently in a fast-paced remote environment Knowledge of HIPAA and patient confidentiality standards preferred EDUCATION & EXPERIENCE Previous experience in healthcare, pharmacy, medical office, telehealth, or customer service preferred High school diploma or equivalent required; associate or bachelor’s degree preferred Experience working in an online pharmacy or telemedicine environment Insurance verification and prior authorization experience Strong problem-solving and conflict-resolution skills PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: Prolonged periods of standing or sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. BENEFITS: 401(k) Plan Medical Insurance Paid Holidays Paid Time off We are an Equal Opportunity Employer Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic. Applicants must be U.S. residents; only candidates currently residing in the United States will be considered.