Patient Care Manager

Overview Who we are: Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. Why You’ll Love Working with us: Unmatched Culture Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team. Diversity & Inclusion We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters. Growth & Advancement We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage. Support for Continuing Education Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams. Benefits and Perks Created to Support You Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits. Responsibilities Case Manager - Hybrid Role Job Description: Competitive Pay. Flexible hours. The ability to develop a schedule that gives you the work life balance you deserve. Make a difference and love doing it. We are a small, employee-centric organization driven by our collective commitment to ABA excellence. Candidates must reside in NJ/NY reporting into the NJ office 3 days per week. Qualifications A day in the life: Manage schedules and cancellations of staff in designated state. Act as liaison between families and therapists when needed. Update respective excel sheets in system. Ensure the utilization of client hours and therapists’ availability. Work alongside recruiting department to ensure available hires. Strategic planning to grow state and maximize caseloads. Collaborate with other members of the management team to build and enhance internal strategies. Receive and respond to patient communications. Collect consents and ABA paperwork from patient’s families. Verify insurance eligibility and coverage details. Record all changes and communications to patients’ accounts, as necessary. Maintain efficient appointment scheduling, waitlist, registration, patient flow and discharge procedures to enhance patient satisfaction. Handling any/all clients issues with sensitivity and strict confidentiality. Other tasks as assigned. Benefits What You’ll Bring: 2 years of experience in a communication role 2 years of experience with and an exceptional understanding of management and strategies Strong time management and organizational skills Ability to work cross functionally Team player attitude and energetic A self-starter with strong organizational and follow up skills Knowledge of HIPPA regulations Must be proficient in Word, Excel, OneNote, and computer literate Education: High School Diploma or Equivalent Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.