Patient Enrollment Specialist

Who We Are At Health Haven and Health Synergy Clinical Research , we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research. Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development. We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care. Who You Are You are a compassionate, organized, and patient-focused professional who enjoys helping individuals navigate the clinical research process. You have excellent communication skills and can explain medical information in a clear, reassuring, and easy-to-understand manner. You thrive in a fast-paced environment, build strong relationships with patients and colleagues, and work collaboratively with multidisciplinary teams to deliver an exceptional patient experience while supporting successful clinical research enrollment. What You'll Do This role focuses on identifying, educating, screening, scheduling, and guiding prospective research participants through the enrollment process while collaborating closely with recruiters, Clinical Research Coordinators, Principal and Sub-Investigators, raters, and clinical teams to maximize study enrollment and provide an exceptional patient experience. Clinical Research Knowledge: Maintain a thorough understanding of all active clinical research studies, including eligibility criteria, study requirements, and visit schedules to accurately educate and guide prospective participants. Cross-Functional Collaboration: Partner with recruiters, clinical research coordinators, investigators, raters, and providers to coordinate patient enrollment and ensure a seamless experience throughout the recruitment process. Patient Education and Communication: Clearly explain clinical research studies, medical procedures, visit expectations, and the enrollment process while addressing patient questions with professionalism and compassion. Patient Pre-Screening and Scheduling: Conduct internal and external pre-screening activities to identify qualified participants, review eligibility criteria, and schedule appointments for potential study candidates. Patient Relationship Management: Build trusting relationships with prospective participants by providing timely follow-up, managing warm leads, and delivering exceptional customer service throughout the enrollment process. Regulatory Compliance and Documentation: Maintain accurate documentation while ensuring compliance with organizational policies, privacy regulations, and clinical research standards. Workflow and Process Support: Assist with improving enrollment workflows, scheduling efficiency, and patient engagement initiatives that support successful clinical research operations. Other Duties as Assigned What You'll Bring Associate's degree required; Bachelor's degree in Healthcare Administration, Psychology, Public Health, Communications, Business, or a related field preferred Previous experience in patient enrollment, healthcare scheduling, clinical research, medical office operations, patient access, or customer service preferred Experience working in behavioral health, psychiatry, or clinical research preferred Strong understanding of customer service and patient-centered communication Excellent verbal and written communication skills with the ability to explain medical information clearly and compassionately Strong organizational skills with the ability to manage multiple priorities simultaneously Ability to coordinate complex provider and research schedules Strong attention to detail and documentation accuracy Comfortable learning complex clinical research protocols and medical terminology Proficiency with electronic medical records (EMR), scheduling software, and Microsoft Office applications preferred Ability to work collaboratively with multidisciplinary clinical and operational teams Commitment to providing compassionate, ethical, and patient-centered service What You'll Bring High school diploma or equivalent required; Medical Assistant certification preferred. Current phlebotomy experience required. Experience administering injections required. Previous experience working in a behavioral health, psychiatry, primary care, neurology, or specialty medical practice preferred. Experience working with individuals experiencing mental health conditions preferred. TMS experience is highly preferred. Experience with electronic medical records (EMR) systems preferred. Strong customer service and patient communication skills. Ability to remain calm and professional while interacting with distressed or emotionally vulnerable patients. Excellent interpersonal, organizational, and time management skills. Strong attention to detail and ability to multitask in a fast-paced clinical environment. Fluent in English; ability to communicate in Spanish is highly preferred. Commitment to compassionate, ethical, and patient-centered care. What We Offer • Comprehensive Medical Plans • Dental Insurance • Vision Insurance • Employer-paid Life Insurance • Employee Assistance Program (EAP) • Paid Vacation Time • Paid Sick Time • Paid Federal Holidays • Referral Program • Opportunities for growth and development Equal Opportunity Employer We are an equal opportunity employer and comply with all applicable federal, state of Florida, and local employment laws. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by law. We are committed to maintaining a workplace free from discrimination, harassment, and retaliation, and to fostering an inclusive environment where all employees are treated with fairness, dignity, and respect. All positions requiring Florida Care Provider Background Screening through the Clearinghouse are subject to background screening requirements under House Bill 531 (2025). For more information, please visit the Care Provider Background Screening Clearinghouse Education and Awareness website at https://info.flclearinghouse.com