Patient Experience Specialist (Clinical) - South Africa

Patient Experience Specialist (Clinical) - South Africa This is a rare opportunity to be part of our wonderful, established Patient Experience Specialist team. As we continue to rapidly expand across our weight loss and TRT categories, you’ll play an exciting role in helping us scale our patient experience tools and processes to deliver excellent customer service. You'll be a key hire that is crucial to the ongoing success of Voy and the Patient Experience Team over the coming months and beyond. Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the primary point of contact for our patients and you'll advocate their voice throughout the company. You’re someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos. You have a passion for solving real patient problems as well as design and innovation. What you'll be doing Helping solve our patient problems with world-class service when they get in touch. Being the voice of Voy and working with patients to help guide them through their journey. Working closely with various teams to make sure we’re unblocking any potential barriers patients may face. Optimising and improving processes that allow us to help patients in the most effective and scalable way possible. What we need from you You're good at explaining things to people and you are thoughtful and empathetic in all of your interactions. You have some experience working in a customer support role within a scaling tech startup environment. Bonus points for a healthtech company. You see feedback as a gift, and constantly look for ways to improve your work and grow as a person. You're super organised, live by your calendar and know how to develop processes to make sure you never miss a beat! You have excellent written and verbal skills in English. You have a "roll up your sleeves" mentality where you're willing to learn and jump into unknown situations. You are excited about healthcare and what we're building at Voy. As this is a remote-based role where you will have specific shifts and times you must be available, you’ll need consistent access to internet and power so you can work uninterrupted. Working patterns Our Customer Experience team works on a rotating shift pattern to support our customers throughout the day, including weekends. Shifts can start as early as 9:00am SAST and may finish as late as 11:00pm SAST. How you operate Think big – you're inspired by frighteningly ambitious solutions to big patient problems, you approach them from first principles and you have the determination to clear hurdles to get there. Move fast – you set just the right pace, you collaborate well and you're a clear communicator that can quickly understand people's needs and help them find a solution. Make it better – you think about the bigger picture, you have a growth mindset with yourself and others (including a healthy relationship with feedback), you're hard on problems not people and do whatever you can to help our patients. What we offer Salary of R23,000 p.m. Fully remote role Meaningful growth opportunities as the company scales Department Patient Experience Locations South Africa Remote status Fully Remote About Voy Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?