Patient Financial Services Specialist

Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. We are looking for a Patient Financial Services Specialist to support patient-facing financial operations, including account review, billing inquiries, payment coordination, and resolution of outstanding patient balances. This role works closely with billing, accounts receivable, and other Revenue Cycle teams to help ensure accurate account information and a positive patient financial experience. WHAT YOU WILL DO Review patient accounts, balances, payments, and billing information for accuracy. Respond to patient questions regarding statements, balances, payments, and insurance-related charges. Assist patients with payment arrangements and available financial options. Research and resolve patient account discrepancies and billing issues. Process and document patient payments and account adjustments. Coordinate with billing and accounts receivable teams to resolve outstanding balances. Review insurance information and identify issues affecting patient responsibility. Maintain accurate and complete documentation of patient financial interactions. Escalate complex billing or account issues when additional review is required. Follow established privacy, compliance, and patient communication procedures. WHAT WE ARE LOOKING FOR Experience in patient financial services, medical billing, healthcare administration, or a related field. Understanding of healthcare billing, insurance, and patient responsibility. Strong attention to detail and account reconciliation skills. Excellent written and verbal communication skills. Ability to handle sensitive financial and patient information professionally. Strong organizational and time-management skills. Comfortable working with healthcare billing and practice management systems. Ability to investigate issues and identify practical solutions. Customer-focused approach with strong interpersonal skills. Ability to work independently in a remote environment. NICE TO HAVE Experience with a healthcare provider, hospital, or Revenue Cycle Management company. Familiarity with patient payment portals and electronic billing systems. Experience with payment plans, financial assistance, or patient collections. Knowledge of HIPAA requirements and healthcare privacy practices. COMPENSATION AND BENEFITS Compensation will be discussed during the interview and will reflect the candidate’s experience, qualifications, and relevant patient financial services expertise. Benefits and additional employment details will be discussed during the hiring process. HIRING PROCESS Application review → Introductory conversation → Hiring manager interview → Offer EQUAL OPPORTUNITY Raventra Health is an equal opportunity employer. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need an accommodation at any stage of the hiring process, please contact us and we will work with you to provide appropriate support. Location: Remote