Patient Navigator - Central or Mountain Time Zones Only

Why should you join our success story? Based on patented technology developed at MIT, Harvard Medical School and by the Company, Myomo develops and markets the MyoPro® product line of lightweight, non-invasive, powered arm braces (orthoses) to restore function in paralyzed or weakened arms and hands of individuals that have suffered a stroke, spinal cord, or nerve injury. (E.g. brachial plexus injury or other neuro-muscular disabilities.) It is the only device that, sensing a patient’s own neurological signals through non-invasive wearable sensors, can restore the ability to use their arms and hands so that they can live independently, increase their quality of life, reduce cost of care, and return to work. Published clinical research shows a clinically significant instantaneous reduction in upper extremity impairment with the MyoPro. Our technology has been referred by leading-edge rehabilitation facilities including Mayo Clinic, Kennedy Krieger Institute, Cleveland Clinic, Loma Linda Medical Center, Massachusetts General Hospital, numerous VA Hospitals, and more. Myomo is headquartered in Burlington, Massachusetts, with sales and clinical professionals across the U.S. What we’re looking for: The Patient Navigator serves as the primary liaison between patients and physicians throughout the MyoPro insurance process, facilitating communication and collecting required documentation. This role also provides administrative and executive support to the Medical Affairs team to promote efficient workflows and timely patient access. The ideal candidate is an efficiency-minded, well-organized administrative professional with medical/healthcare background, who provides comprehensive support to the Medical Affairs team to promote an efficient workflow and enable patient access. The Patient Navigator serves as a key interface between the patient and physician. Keys to success include proactive, detailed communication and attention to detail as well as the ability to collect, organize, and track necessary documentation to facilitate candidate progression through the insurance process. How You'll Drive Impact: Assist with Medical Affairs communications internally and externally to Myomo (E.g. to/from internal departments as well as medical offices and therapy clinics). Communicate with physicians/medical offices, collecting all required documentation to demonstrate medical necessity for Myomo’s products. Engage with patients in the insurance process to obtain vital information, facilitate scheduling appointments with providers, and ensure patient status is updated in the pipeline, etc. Verify patients’ insurance coverage. Manage an appropriate caseload of patient candidates in the insurance pipeline. Ensure that candidates complete paperwork necessary to move forward in a timely fashion. Connect with candidates as needed for signatures on special authorization forms if required in a particular insurance process. Attend Medical Affairs and company meetings as scheduled. Perform any other administrative assistance required by management. What You'll Bring: In this role, we're seeking candidates located in either Central or Mountain time zones. 4+ years of administrative experience in a medical office setting with background reading or understanding medical records and insurance documents. General knowledge of the health insurance landscape and prior authorization process. (E.g. Medicare, Medicaid, Medicare Advantage, Commercial) Comfort with computer programs such as MS Office, email, various electronic medical records (EMR) or billing software. Excellent written/verbal, interpersonal, and organizational skills. Comfort in fast-paced, evolving environment with the ability to prioritize tasks appropriately. Promptness and efficiency including an ability to meet deadlines with specified time constraints. Capacity to work effectively both independently (exhibiting proactivity, motivation and drive) and as a teammate. (Displaying a positive, customer-service oriented attitude and reasonable willingness to provide support where necessary) Strong accuracy and attention to detail.