Patient Scheduling Coordinator – Remote

Overview Position Summary The GAP Call Specialist is responsible for proactively contacting patients to schedule overdue or unscheduled dental appointments, helping maximize provider schedules while ensuring patients receive timely preventive and restorative dental care. This remote position plays a critical role in maintaining healthy appointment books by converting unscheduled treatment opportunities into completed appointments. The ideal candidate is energetic, customer-focused, goal-oriented, and comfortable making a high volume of outbound calls while following CHOICE-approved call scripts and scheduling protocols. Responsibilities Essential Job Responsibilities Patient Outreach Make a high volume of outbound calls to patients using company call lists. Contact patients due for hygiene, recall, treatment, exams, or other scheduled services. Schedule returning patient appointments directly into the practice management system. Fill open appointment times and cancellations to maximize provider productivity. Re-engage inactive patients and encourage continued dental care. Appointment Scheduling Schedule appointments accurately according to provider availability and office scheduling guidelines. Maintain balanced appointment books while considering provider preferences and office capacity. Verify appointment details with patients. Update patient contact information as needed. Reschedule missed appointments when appropriate. Script Compliance Follow all CHOICE-approved call scripts and patient communication standards. Maintain a professional, courteous, and compassionate tone with every patient interaction. Educate patients on the importance of maintaining routine dental care when appropriate. Documentation Accurately document every patient interaction. Record call outcomes and appointment status. Update patient records with current information. Document reasons for declined appointments or inability to reach patients. Productivity Meet daily outbound call expectations. Achieve scheduling conversion goals. Meet daily and weekly appointment booking targets. Maintain high-quality patient interactions while achieving productivity standards. Qualifications Required Qualifications High School Diploma or GED Previous customer service experience Previous call center or outbound calling experience preferred Dental, medical, or healthcare scheduling experience preferred Strong verbal communication skills Excellent phone etiquette Comfortable working independently in a remote environment Strong organizational and time management skills Basic computer proficiency