Patient Service Representative 1

1. About Our Client:

The organization is a nonprofit healthcare provider serving Northern Virginia, employing over 26,000 team members. It operates in the healthcare industry, focusing on delivering safe, high-quality patient care and improving patient experiences. The organization addresses challenges related to healthcare safety and quality while supporting its staff through professional development opportunities.

2. About the Opportunity:

The Patient Service Representative 1 supports patient scheduling and communication within the healthcare system. This role is responsible for managing incoming patient calls, accurately documenting necessary information, and coordinating appointment scheduling to ensure efficient patient access to providers. The position contributes to effective patient engagement and operational efficiency in the patient service process.

3. Responsibilities:

• Independently handle incoming calls with accuracy and efficiency.

• Select appropriate communication methods tailored to different audiences.

• Use EPIC scheduling processes to match patients with suitable providers.

• Meet or exceed contact center metrics, including availability, first call resolution, and quality scores.

• Collect and document patient medical, financial, demographic, and insurance information.

• Facilitate communication between patients and clinical staff regarding medical or appointment needs.

• Ensure reliable internet service for remote work or report to a designated site as needed.

• Communicate scheduling changes professionally and promptly to all relevant parties.

• Perform additional duties as assigned.

4.Requirement:

• High school diploma or equivalent.

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

6. Benefits & Perks:

• Medical, dental, and vision coverage.

• Retirement plan with 5% matching contributions starting on first day.

• Tuition assistance up to $5,250 annually and student loan assistance up to $10,000.

• Mental health support offering 25 coaching or therapy sessions per person annually for team members and their immediate family.

• Paid time off, paid parental leave, flexible work schedules, and remote/hybrid work options.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.