Patient Services Billing Specialist

Position Title: Patient Services Billing Specialist Department: Revenue Integrity Job Description: New to OU Health? Ask your recruiter about our competitive wages and total rewards package. Remote Eligibility: Candidates must reside and work full-time in OK before their first day of employment. **These positions are available in levels 1 ir 2 depending on experience, education, and licenses/certifications** Are you an experienced medical billing professional who enjoys solving complex insurance claim issues? We are looking for a candidate with a strong background in professional billing, insurance denials, appeals, and claim follow-up. The ideal candidate will have experience working directly with insurance companies, reviewing claim payment issues, and helping resolve coding and reimbursement challenges. SHIFT: M-F, Days. Will need to be onsite 1-2 days a week. General Description Under general supervision, the Patient Services Billing Specialist provides foundational customer service support for professional billing within a centralized Epic billing office support model. Essential Job Duties Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position. Respond to inbound patient inquiries related to professional billing, statements, balances, and requests. Provide basic explanations of charges, payments, and insurance processing using Epic tools. Collect and post patient payments according to policy. Document interactions and route complex issues for escalation. Meet productivity, quality, and customer service standards. Maintain respectful, professional, and empathetic communication with patients. General Job Duties Performs other duties as assigned Minimum Requirements (Level 1): Education : High School Diploma or GED required. Experience: At least 1 year of medical insurance experience required. Certification/License/Registration: None required. Minimum Requirements (Level 2): Education : High School Diploma or GED required. Experience : At least 3 years of physician billing experience required. Applied expertise in professional billing customer service workflows. Certification/License/Registration : Certified Professional Biller (CPB) certification from AAPC required within 1 year. Knowledge, Skills & Abilities Attention to detail Good verbal and written communication skills Proficient with the use of Microsoft Office tools Foundational knowledge of customer service principles and healthcare billing concepts. #cb Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.