Payment Operations Associate

Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. What you'll do Process and monitor daily transactions, including PESONet and InstaPay transfer. Ensuring accuracy, completeness, and timely resolution of any discrepancies. Monitor dashboards and alerts to flag unusual transaction activity or system issues, escalating to the appropriate team when needed. Support reconciliation activities by validating transaction records against partner and bank reports, and following up on unmatched or pending items. Assist with exception handling and basic settlement tasks, coordinating with internal teams and external partners to resolve issues promptly. Coordinate with banks, e-wallets, and payment partners on routine day-to-day operational concerns. Maintain accurate documentation of daily operational activities, incidents, and resolutions. Support testing and validation efforts for new payment features, partners, or process changes. Follow internal controls, compliance requirements, and standard operating procedures related to fiat money movement and customer transactions. Perform ad hoc tasks and assist with smaller-scale projects under the broader Coins.ph Payments Operations initiatives. What we expect from you 1-3 years of experience in payments operations, banking operations, fintech, or transaction processing roles. Exposure to or familiarity with PESONet and InstaPay payment rails is an advantage. Bachelor's degree in a relevant field (Business, Finance, Operations, or similar). Detail-oriented with strong analytical and problem-solving skills. Proficient with Google Suite, Excel, and operational dashboards. Good communication skills in both English and Filipino. Reliable, organized, and able to work well in a fast-paced environment with shifting priorities. Proficiency in leveraging AI productivity tools (e.g., Claude, ChatGPT) to streamline operational workflows, automate routine tasks, and enhance overall efficiency preferred. Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience. Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement. A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.