Payment Operations Manager

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Monitor that payment methods work properly, escalate issues to respective providers and teams; Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each; Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method; Review and create backup/contingency and emergency plans; Create monitoring guidelines and procedures for monitoring and support teams; Report daily and weekly payments activities and issues to the Head of Operations; Assist with the integration of new payment providers/methods; Suggest product/flow improvements (e.g. validation fields, placeholders on forms); Handle requests from customer support; Test new payment methods integrations/deployments; Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics. Experience you’ll need to bring: 2+ years as a billing/payments manager/support or similar role in online payments; Confident in dealing with numbers and processing of financial/transactional information; Advanced Excel and other MS Office software user; Good understanding of online payments technical integrations, funnels, flows; Experience in written and oral communication with foreign customers or partners; Deep understanding of payment and transactional systems and services; At least Intermediate English proficiency (written and spoken); Experience with the iGaming industry will be a plus. It's a perfect match if you have those personal features: Attention to details; Multitasking and quick task execution; Good level of communication skills; Team player skills; Ability to make decisions independently. Our clients offer competitive benefits to support your professional and personal growth, including: Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.