Payment Operations Team Lead

ABOUT HARBOR LAB Founded in 2020 in Greece, Harbor Lab is a fast-growing B2B maritime tech company on a mission to simplify and optimize port cost management. Our end-to-end, AI-powered SaaS platform transforms how Shipowners and Shipmanagers handle Disbursement Accounts (DAs), bringing automation, real-time data, control and transparency to one of the most complex and costly parts of global shipping. But we don’t stop there. Harbor Lab also powers a thriving Marketplace , connecting Principals with a global network of vetted Port Agents and Vendors. At Harbor Lab, people come first . Our culture is anchored in ambition, trustworthiness, genuine care, and agility—values we bring to every interaction with our customers and our team. We're proud to be consistently recognized as a Best Workplace (2021, 2022, 2023) and recently certified as a Great Place to Work (2024) . If you're looking to make a global impact, grow alongside passionate peers, and shape the future of maritime innovation—we’d love to meet you. ABOUT THE ROLE Harbor Lab is seeking a Payments Operations Team Lead to own the execution and control of client payment operations across our platform. Payments are a critical part of our product, enabling clients to manage operational cash flows across multiple jurisdictions, and must be executed accurately and on time, every time. You will lead a team responsible for delivering high-value, time-sensitive cross-border payments, ensuring strong operational discipline, robust controls, and continuous improvement as we scale. This is a hands-on role combining execution, team leadership, and process improvement in a fast-paced and evolving environment. You will report to the CFO. WHAT YOU WILL BE DOING Execute and supervise high-value, time-sensitive cross-border payments, including FX transactions, across multiple jurisdictions Ensure all payments follow defined processes, control checkpoints, and approval workflows, identifying, investigating, and resolving discrepancies promptly You are accountable for ensuring zero material errors in payment execution. Act as the primary point of contact for payment-related issues, working directly with clients, PSPs, and counterparties to resolve issues and provide clear, timely communication Handle high-pressure situations with ownership and sound judgment, ensuring issues are managed and communicated effectively Identify and implement improvements to reduce manual effort, increase straight-through processing (STP), and enhance reliability, partnering with internal teams to improve product, operations, and client experience Manage and develop a team of payment analysts, driving accountability, ownership, and consistency in execution WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE Experience 3–6 years in payments operations, treasury operations, or financial operations Hands-on experience executing cross-border payments and FX transactions across multiple jurisdictions. Experience working with multiple banking partners and jurisdictions Experience in environments where accuracy and process discipline are critical (e.g. banking, fintech, operations-heavy roles) Experience managing or mentoring junior team members Capabilities Strong attention to detail and excellent organizational skills Ability to operate in high-accountability, high-pressure environments Comfortable working hands-on in operational processes You care about doing things right, not just fast You are motivated to reduce manual, repetitive work through better processes and systems WHAT WE OFFER Attractive compensation package based on experience and skillset 30 days of paid annual leave Comprehensive private health insurance coverage for your entire family Hybrid way of work Yoga classes, Life Coach, Running Coach and Kick-Boxing Sessions Cool start-up environment (with swag, and much more) Equal Opportunity Statement Harbor Lab is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and prohibit discrimination on the basis of race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Data Protection (GDPR) Harbor Lab collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). The information provided as part of your job application will be used solely for recruitment purposes. Your data may be retained in our talent database for future opportunities. You may request access to, correction of, or deletion of your personal data at any time by contacting [email protected] . Right to Work By applying for this position, you confirm that you have the legal right to work in the European Union. #LI-Hybrid