Payment Providers Officer

Payment Providers Officer The Role: We are looking for a motivated and detail-oriented professional to join our Payment Providers’ Management team. The ideal candidate should have strong analytical skills, a structured approach to problem-solving and an interest in payment operations. In that role you will act as a link between the Payments Team and internal departments, supporting process optimisation and will work closely with external payment providers on monitoring, issue resolution and continuous improvements. This role offers the opportunity to gain practical experience in a dynamic, international environment and strong opportunities for professional growth. The main responsibilities of the position include: Act as the primary point of contact for external payment providers to ensure smooth service delivery Identify, evaluate, onboard and assist in testing new payment methods to support business growth, ensure continuity, and expand deposit and withdrawal channels across multiple markets Manage and develop relationships with payment service providers, including negotiating commercial terms such as pricing, settlement conditions, reserves, and service improvements Monitor, analyse, and report payment performance (approval ratios, fees, functionality, and traffic allocation) on a daily, monthly, and yearly basis, taking proactive actions to improve efficiency and reduce costs Along with the Payment Service Providers Management team, optimise deposit and withdrawal flows, ensuring a smooth client experience, sufficient liquidity, efficient fund allocation, secure settlements, and availability of funds for timely client payouts Conduct settlement management and cost optimisation, including analysis of fees, evaluation of settlement methods, and implementation of cost-saving actions Collaborate with Customer Experience and Back Office teams to resolve any payment-related issues and customer queries. Contribute to product and system improvements (e.g. payment functionality, client messaging, limits, notifications) and ensure effective use of internal systems Review competitor activity and market trends to help improve payment offerings and support business continuity Main requirements: Bachelor’s or Master’s degree in Mathematics, Statistics, Finance, Economics, Business, or a related field 1+ years of experience in a similar role will be considered as an advantage Strong analytical and critical thinking skills with a high level of responsibility, ownership and attention to detail Team player with excellent communication and people skills and the ability to interact effectively with internal and external stakeholders Solid IT proficiency with experience using relevant systems and tools Knowledge of Microsoft Excel and the Microsoft Office suite Quick learner and well organized with the ability to adapt in a dynamic environment Ability to identify discrepancies and outliers in data and processes Experience in fintech or financial services is considered an advantage Excellent oral and written skills in English Benefit from: Attractive remuneration package Intellectually stimulating work environment Continuous personal development and international training opportunities The Hiring Experience: What Awaits You Let’s Connect – Intro Chat with Talent Acquisition Deep Dive – First Interview with Your Future Team Test your edge – Aptitude Assessm ent Final Connection – Final Interview All applications will be treated with strict confidentiality!