Payments Manager

Your experience matters At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you’ll support those in our facilities who are interfacing and providing care to our patients and community members — positively impacting our mission of making communities healthier®. More about our team The LBS Payments team manages high-volume payment activity across Accounts Payable, employee expenses, and corporate payment programs. This is a collaborative, highly accountable team that partners with Treasury and internal stakeholders to maintain accurate, timely, and compliant payment operations while continuously improving processes and controls. How you’ll contribute A Payments Manager who excels in this role: Lead a team of approximately six remote payments specialists, including work assignment, coaching, performance management, training, and staff development. Serve as a working manager with direct involvement in daily payment operations in addition to providing team oversight. Oversee payment processing exceeding $20 million per day across ACH, wires, checks, PCard, Travel Card, virtual card, AMEX BIP, Paymode-X, and other corporate payment programs. Manage end-to-end payment activities, including payment batch execution, payment release, bank portal activity, positive pay, wire approvals, payment files, and related reconciliations. Research and resolve failed or rejected Oracle payments, payment exceptions, duplicate or incorrect payments, and other processing issues. Monitor checks in negotiable status and lead the research, void, reissue, and stale-dated check processes. Partner with Treasury during monthly and quarterly close periods to support liquidity planning, cash forecasting, working capital, and electronic-payment limits. Administer annual 1099 reporting and support Lifepoint’s IRS Taxpayer Identification Number program. Oversee escheatment and unclaimed-property activities, including research, reporting, and timely filing. Develop and analyze payment-related KPIs, operational reports, and exception data to monitor process health and identify improvement opportunities. Evaluate root causes, strengthen payment controls, and implement process improvements that increase accuracy, timeliness, and efficiency. Ensure compliance with internal controls, ACH and banking requirements, NACHA standards, EFTA, FDIC regulations, PCI requirements, and applicable company policies. Maintain effective relationships with internal business partners, vendors, financial institutions, and other external stakeholders. Protect confidential financial, employee, vendor, and banking information. What we’re looking for Applicants should have a Bachelor’s degree in Accounting, Finance, Business, or a related field required; equivalent directly related experience may be considered where appropriate. Additional requirements include: Minimum of 3–5 years of progressive experience in payments, Accounts Payable, Accounting, Finance, Treasury, or a related function. At least 3 years of experience leading a payments, AP, or shared-services team, including responsibility for training, performance management, and staff development. Direct experience managing high-volume, multi-entity payment operations and multiple payment instruments. Strong hands-on experience with payment runs, payment releases, ACH, wires, checks, banking portals, positive pay, and payment reconciliation. Experience processing and troubleshooting payments within Oracle strongly preferred. Candidates without Oracle may be considered when they bring substantial payments leadership experience using another large enterprise ERP or payment platform. Experience producing payment-related reports and interpreting KPIs or operational metrics. Direct experience with annual 1099 reporting required. Experience with escheatment or unclaimed-property processes strongly preferred. Familiarity with corporate payment programs such as virtual cards, PCard, Travel Card, AMEX BIP, or Paymode-X preferred. Working knowledge of payment controls, fraud risks, banking regulations, NACHA requirements, and PCI standards. Ability to investigate complex payment failures and exceptions, identify root causes, and implement sustainable solutions. Strong communication skills and the ability to partner effectively with Treasury, Finance, vendors, banking partners, and senior leadership. Demonstrated ability to lead a self-sufficient remote team without micromanaging while maintaining accountability and engagement. Advanced Excel, reporting, and analytical skills. Ability to manage multiple priorities and remain hands-on in a high-volume environment. Ability to work primarily onsite in Brentwood, Tennessee; a hybrid arrangement of up to two remote days per week may be considered. Availability to work beyond standard business hours when payment-processing volume or deadlines require it. Why join us We believe that investing in our employees is the first step to providing excellent care and service. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. Job Location Type: Onsite (Brentwood, TN) a hybrid arrangement of up to two remote days per week may be considered. EEOC Statement Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. Employment Sponsorship Statement You must be authorized to work in the United States without employer sponsorship.