Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.
At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility.
Think finance is stuffy? Think again.
We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Retail Operations Department would like to welcome a detail oriented
Payments Officer in our office in Nairobi, Kenya
The Payments Officer is responsible for working to deliver a great experience for our internal teams and clients. You must be flexible and excited about working in a fast paced, high-performance company.
Responsibilities
- Processing and monitoring all deposits (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
- Processing and monitoring all withdrawals requests (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
- Processing and Monitoring indemnification requests after necessary approvals.
- Processing and Monitoring urgent Credits to ensure protections of client’s margin after necessary approvals.
- Assisting internal and external clients with major queries and requests related to payments and account transactions.
- Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account.
- Handling client's complaints in a professional manner, follow up with the concerned department or PSPs if necessary and assure an audit or escalation to completion.
- Report technical issues and pursue to completion.
- Preparing necessary handovers for the morning shifts, including withdrawal batches, tickets, and any issue that will need their action/assist with team’s workload.
- Assist with the preparation of the daily payment reconciliation report between our systems to ensure there is no misappropriation
- Compliance, risk and fraud checks - carrying out various identification checks to comply with anti-money-laundering regulations.
- Assisting seniors and management with all ad-hoc queries, reports, and investigations.
- Follow up with banks and PSPs on missing payments or related issues.
- Handling confidential information in accordance with the Data Protection Act.
Skills & Competencies
- Self-starter and able to work with minimal supervision.
- Strong analytical and problem-solving skills.
- Excellent management and attention to details.
- Being flexible and adaptable is very important.
- Aptitude for building relationships and ability to communicate on complex issues.
- Fluent in spoken and written Swahili and English.
- Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas.
- Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
- Has capacity to adapt to the changing market environment and work well under pressure.
- FX and trading knowledge is an advantage.
- Proficient in all forms of communication externally and internally.
- Discretion in handling sensitive information.
- Team player with the ability to cooperate with multiple parties.
- Able to adjust easily to any new product and payment method on boarded by the company.
Experience Requirements
- Business related bachelor’s degree
- ACCA/CPA qualification will be an added advantage.
- Excellent interpersonal and customer service skills in English and Swahili
- At least 3 years’ experience in Finance/Accounting / Banking / Customer Service industries is an advantage.
Perks
Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.
The benefits you can expect at your Equiti workplace include:
- Competitive salary package
- Medical insurance coverage for employees and family members
- Smart working options
- Employee wellness initiatives
- Company lunch in the office
- Regular company events
With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences.
Equiti is an equal opportunity employer.
“Equiti” refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.