Payments Support Administrator

Payments Support Administrator To support our growth and become a leader in the European consumer billing market we are looking for a Payments Support Administrator to join our team! Let's do this! At Billogram, we believe it always pays off to treat people well. That’s why we’ve built a payment platform that covers the full lifecycle, from the first payment to full resolution. We make money when our clients’ customers pay on time, not from the friction when they don’t. Whether it’s recurring payments, consumer invoicing, or enterprise billing, the principle is the same: one platform, designed to keep payments working and relationships growing. To support our growth and become a leader in the European consumer billing market we are looking for a Payments Support Administrator to join our Payments Support team in Stockholm. About the role: As a Payments Support Administrator, you will be a key person in our team, working at the intersection of payments, compliance, and operational support. The role is a mix of administrative tasks and customer support, where your work has a direct impact on our financial integrity. It’s a role for someone who finds genuine satisfaction in digging into data, clearing queues, getting into a flow, taking ownership of their tasks, and ensuring that everything is resolved by the end of the day. Primary responsibilities: Payment Matching: Handle the daily matching of payments, ensuring that every transaction is correctly allocated. This involves checking bank records against our internal systems to make sure everything adds up. Reporting & Data Handling: Prepare and distribute payment lists to our creditors on a regular basis. You will organize the data and ensure everything is delivered securely and accurately. Customer & Client Support: Take active part in our daily phone and chat schedules, delivering high-quality support to clients and customers regarding payment inquiries and troubleshooting any issues. Compliance & Screening: Perform security checks, KYC reviews, and sanction screenings to ensure we follow financial regulations and keep our platform safe. Process Efficiency: While your main focus is on execution, we value your input. You will help us spot bugs or bottlenecks in our daily routines to make our processes even better. What we are looking for: We are looking for someone who loves getting things done and finds genuine satisfaction in clearing queues, maintaining structure, and digging into administrative tasks. You are naturally curious with a genuine interest in understanding how different payment flows connect. You have a sharp eye for detail, easily spotting discrepancies in OCR or account numbers, and you thrive in a fast-paced environment. With a steady mindset, high accountability, and an openness to feedback, you take full ownership of your work. You are a true team player who brings positive energy to those around you and never hesitates to step in where needed. What will help you succeed: Previous experience from working in structured administrative or operational roles, such as back-office, payment operations, or case-heavy customer support. Ability to quickly learn and navigate administrative systems, including Excel, Zendesk, CM1 and Notion. Experience working with financial transactions, KYC (Know Your Customer), or AML (Anti-Money Laundering) is a plus. Fluency in Swedish and English, both written and spoken, is required. Fluency in German is a plus. Why work with us? At Billogram we promise you an exciting journey as we break into new markets and grow at a rapid pace. That aside you will get lots of freedom and opportunity to develop together with great colleagues at our office, right in the center of Stockholm. We also offer flexible working hours, exciting challenges and a whole lot of laughs. We're committed to your long-term development, offering clear career progression paths. You'll also enjoy a fantastic benefits package, including 30 (+2) days of holiday, an occupational pension, a generous wellness allowance, sick leave top-up, and parental leave compensation. At Billogram, our inclusive and diverse culture ensures that everyone can enjoy a fulfilling career and a great work-life balance. At Billogram, we provide equal opportunities and strive for an inclusive and diverse environment. All applicants will be considered for employment without attention to gender, transgender identity or expression, ethnicity, religion or other beliefs, disability, sexual orientation, or age. Welcome to the world of Billogram! Team Operations Role Payments Support Administrator Locations Stockholm Remote status Hybrid Stockholm Our mission is to give customers and companies a similar experience – with transparency and access to real-time information. The digital invoice is not the crux of the matter, that’s the format which enables a dialogue, engagement and stronger customer experiences. We’re here to redefine invoicing as a concept and take it from transactions to relations. - Jonas Suijkerbuijk, CEO Billogram About Billogram Since its inception in 2011, Billogram has fundamentally transformed how companies view invoicing. With an innovative, cloud-based platform, Billogram manages the entire invoice-to-cash process. It turns invoicing into an interactive, data-driven, and customer-focused experience. Our platform optimizes operational efficiency and increases customer lifetime value for businesses with recurring revenue. By replacing traditional PDF and paper invoices with an automated solution, Billogram reduces manual steps, lowers churn, and enhances the customer experience. Serving clients across Europe, Billogram combines efficiency, user-friendliness, and smart technology to help large and midsize businesses build stronger customer relationships, reduce customer service cases, and gain a competitive edge in a rapidly evolving market.