Payroll & Consultant Care Coordinator

PEOPLE AVENUE Payroll & Consultant Care Coordinator Education Staffing Client | Remote (Offshore-Delivered) | Full-Time ROLE OVERVIEW Role Title: Payroll & Consultant Care Coordinator Team: Payroll & Consultant Experience Reporting Line: Client Account Manager & People Avenue Payroll Lead Work Setup: Remote, offshore-delivered through People Avenue Shift: Standard client business hours, aligned to weekly/bi-weekly payroll cycles ROLE PURPOSE This role manages accurate, on-time payroll for the client's placed education consultants and serves as their primary point of contact throughout the assignment. It combines payroll administration with a genuine consultant-care mindset, ensuring every consultant is paid correctly and on time, and feels supported, valued, and heard while working in the field. The Coordinator is a critical link between consultants, internal recruiters, and the finance team, helping ensure a smooth, positive experience from first paycheck through end of assignment. KEY RESPONSIBILITIES Payroll Processing Collect, review, and approve timesheets, ensuring proper approvals and correct pay rates, sick leave, non-student days, expenses, and stipends are applied Resolve payroll discrepancies quickly and communicate clearly with consultants throughout the process Ensure compliance with wage and hour laws across the multiple states in which consultants are placed Process new hire payroll setup, pay rate changes, deductions, and terminations accurately in the payroll system Consultant Care & Support Serve as the go-to point of contact for placed consultants' pay, benefits, and general assignment questions Proactively check in with consultants throughout their assignment to ensure a positive experience and catch issues early Respond promptly and empathetically to consultant concerns, escalating to recruiters or leadership when needed Support consultant retention by building trusted, responsive relationships throughout the assignment lifecycle Benefits & Documentation Support Assist consultants with benefits enrollment questions and coordinate with benefits providers as needed Maintain accurate consultant pay and employment records in compliance with company and legal requirements Support year-end payroll processes Track and manage assignment extensions, rate changes, and end-of-assignment offboarding from a payroll perspective Cross-Functional Coordination Partner with recruiters and account managers to ensure smooth transitions from placement to active payroll status Communicate with school district contacts as needed on timesheet approvals or billing-related payroll questions Flag recurring payroll or consultant-experience issues to leadership and help recommend process improvements KEY METRICS & SUCCESS INDICATORS Payroll accuracy rate (error-free pay runs) On-time payroll processing rate across all pay cycles Average time to resolve payroll discrepancies Consultant satisfaction / retention indicators over the assignment lifecycle Compliance rate with multi-state wage and hour requirements COMPETENCIES & ATTRIBUTES Strong attention to detail and comfort working with pay rates, timesheets, deductions, and compliance requirements A warm, service-oriented communication style — this role is equal parts numbers and people Able to manage a high volume of consultants and payroll cycles without sacrificing accuracy Comfortable learning and working within payroll and ATS/HRIS systems Self-motivated and disciplined enough to work effectively in a remote environment QUALIFICATIONS & EXPERIENCE Experience in payroll processing, ideally in a staffing, healthcare, or education services environment Familiarity with multi-state payroll and wage/hour compliance is a strong plus Prior experience supporting a contingent, 1099, or field-based workforce is a plus WORK ARRANGEMENT Full-time, remote position delivered through People Avenue, aligned to weekly/bi-weekly payroll cycles, with availability during standard business hours to support consultants and resolve time-sensitive payroll issues.