People Experience Partner (HRBP)

Our Mission and Values Goalbook’s mission is to empower teachers to transform instruction so that all students succeed. We partner with over 1,100 districts across 47 states, working closely with district and school leaders to improve instructional practice. Our work is grounded in two core values: Relationships We believe in the power of human connection. Strong relationships across different strengths, backgrounds, and perspectives are essential to achieving our mission. Growth We create an environment that is both supportive and challenging so that people can continuously grow their impact, both professionally and personally. We also operate with a clear guiding principle: we aim to balance business performance, mission impact, and team experience. This shows up in how we design and apply our people systems every day. The Role We are hiring a HR Business Partner to partner directly with managers and team members while ensuring our most critical people processes run with consistency and integrity. This role sits at the intersection of manager coaching, employee relations, and process ownership, and is best suited for someone who is already supporting managers and navigating employee relations, and is looking to deepen into full HR Business Partner scope over time. This is a mid-level HRBP role with meaningful ownership and a strong growth path. You will: Support managers in navigating performance, feedback, and team dynamics Serve as a first point of contact for employee concerns and sensitive situations Own and run core people systems like performance cycles and engagement follow-through We are intentionally structured so that this role is not focused on HR operations. Our HR Operations team owns compensation, payroll, and benefits administration. This role partners closely with them, but is focused on: Coaching and advising managers Supporting employees through key moments and decisions Ensuring policies are applied clearly, consistently, and fairly As a small to mid-sized organization (~115 employees, ~30 managers), this role requires someone who is equally comfortable coaching through complex situations and owning the follow-through that ensures work actually gets done. If the Head of People sets direction, this role ensures it is applied clearly, fairly, and consistently across the company. What You’ll Do Manager Partnership and Coaching Partner directly with managers on performance conversations, feedback, and team effectiveness Coach managers through challenges including underperformance, team dynamics, and development planning Help managers translate company expectations into clear, actionable guidance for their teams Support preparation for calibration and ensure alignment in how performance is assessed Employee Relations and Support Serve as a first point of contact for employee concerns, questions, and early-stage grievances Navigate sensitive situations with care, sound judgment, and clear documentation Support conflict resolution and help address issues early before they escalate Partner with the Head of People on more complex or high-risk cases Performance and Engagement Systems Drive execution of performance review cycles Track progress, ensure completion, and maintain calibration documentation Identify inconsistencies or risks and surface them early to leaders Own engagement survey logistics and ensure follow-through on action plans so feedback leads to visible change Leave, Accommodation, and Policy Guidance Serve as the primary consultative partner to managers and employees navigating leaves of absence, accommodations, and policy-related questions (FMLA, ADA, state programs) Provide clear guidance, set expectations, and support decision-making throughout these processes Partner closely with our HR Operations team, who owns benefits administration, payroll impacts, and documentation processing Ensure a consistent, compliant, and supportive experience while maintaining clarity on roles and responsibilities Escalate complex or high-risk situations as needed Process Improvement and Execution Identify patterns across teams (performance gaps, engagement risks, inconsistency in application) Recommend and implement improvements to strengthen clarity and fairness Own follow-through, tracking, and project management to ensure work is completed and visible Support administrative and operational needs that keep the People function running effectively What We’re Looking For Experience 2-4 years of experience in HR, People Operations, or HRBP roles Experience directly supporting managers on performance and employee relations Experience running or supporting core people processes (performance cycles, engagement surveys, or leave/LOA coordination) Strengths Strong judgment in sensitive and ambiguous situations Ability to coach managers with both candor and care High attention to detail with strong follow-through Ability to influence without formal authority and hold others accountable Mindset You believe clarity is a form of care You value consistency and fairness across the system, not just individual cases You are comfortable shifting between strategic thinking and hands-on execution You are motivated by supporting both people and business outcomes Benefits - 80-120k compensation range, based on experience and location - Medical, dental, and vision coverage - Safe Harbor 401k matching - Flexible time off policy - Goalbook Family and Medical Leave - Goalbook Universal Basic Income - Annual Goalbook Profit Sharing - A truly motivated, passionate, and fun team. We’re collectively interested in helping you grow in your career. Contact Submit an application addressed to Kristin Andrews and provide your cover letter, resume, LinkedIn profile, and how you heard about us. This is a remote position, ideally based on the West Coast, but we are open to location. Goalbook is committed to building a diverse team that can understand and serve ALL students in the US public school system. We are an equal opportunity employer and strongly encourage applications from all people of diversity, including those with diverse needs, backgrounds, abilities, and other distinct characteristics. Learn more about working at Goalbook! Check out our teammates’ stories: https://goalbook.com/careers Please Beware of Recruiting Scams As you explore job opportunities at Goalbook, we urge you to be cautious of recruitment scams in which fraudsters pretend to represent our company by utilizing the name, image, and likeness of Goalbook team members. The only way to apply to our roles is directly through our website. All communications and calendar invitations will come from a team member with a @goalbook.com email address. All interviews are conducted through video calls directly with our team members via Google Meet or Zoom.