People Operations Generalist

People Operations Generalist - Remote About the Job The People Operations Generalist serves as a trusted HR partner to employees and leaders by providing guidance on HR policies, employee relations matters, performance management, accommodations, and employment practices. This role is responsible for delivering exceptional HR support while ensuring compliance with federal, state, and local employment laws. The Generalist partners cross-functionally to improve HR processes, support organizational initiatives, and foster a positive employee experience. Essential Responsibilities Serve as a primary point of contact for employee and manager inquiries through shared HR inboxes, office hours, and other communication channels. Provide guidance and support on company policies, performance management, employee relations concerns, and corrective action. Support and suggest appropriate workplace accommodations and support return-to-work processes, fit for duty employee returns, while partnering with internal stakeholders and third-party administrators. Support HR initiative, compliance and recordkeeping while delivering a positive employee experience through the employee lifecycle. Identify opportunities to improve HR processes and recommend solutions that enhance the employee experience and operational efficiency. Participate in special projects and organizational initiatives as assigned. Required Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience. Two or more years of professional Human Resources experience. At least one year of experience managing complex employee relations matters, including coaching managers and resolving workplace concerns. Working knowledge of federal and state employment laws, including FMLA, ADA, FLSA, and applicable leave laws. Strong verbal and written communication skills with the ability to handle confidential information professionally. Excellent organizational, problem-solving, and time management skills. Experience supporting a multi-state workforce. Preferred Qualifications Experience working within Workday (HRIS) and a workforce ticketing/email system (FreshService). Experience supporting a fully remote workforce. Benefits Medical, dental, and vision coverage 401(k) with employer matching Paid time off Short- and long-term disability insurance Company-paid life and AD&D insurance Physical Demands: This position primarily involves sedentary work and requires prolonged periods of sitting and working at a computer. Regular use of a computer, keyboard, mouse, and telephone is required. Employees must be able to communicate effectively and perform the essential functions of the position, with or without reasonable accommodation. Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team. Interested in joining Team Thriveworks? We're thrilled to meet you! With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team: Our recruiters and other team members will only email you from [email protected] or an @thriveworks.com email address. Our recruiters and other team members may also contact you via text or phone to schedule an interview. A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address. Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform). We will never ask you to purchase or send us equipment. If you see a scam related to Thriveworks, please report it to [email protected]. You can contact [email protected] with any questions or concerns. Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team. Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship, either now or in the future. By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.