People Operations Manager

People Operations Manager We are dedicated to cultivating a workplace that values diversity and inclusiveness. No matter your background we warmly welcome you to apply. Even if you don't meet every outlined requirement. Click here to apply We usually respond within three days Job Title: People Operations Manager Reporting To: People and Culture Director Location: Krakow / Remote Salary: Job Type: Full Time employment Our Purpose: A Better Life for Everyone Nourish is not simply a technology company; we are a digital partner for the social and health care sector rooted in human connections, with the person being supported at its core. We offer a range of co-produced software solutions tailored to the unique challenges of care, while still being flexible enough to meet the specific needs of each individual service we work with. We are at an exciting stage of growth. While we are the market leader, we remain ambitious and dedicated to our mission. We continue to revolutionise the sector by investing in our platform and our incredible employees who make this impact possible. Our Ecosystem At Nourish, you will contribute to a sophisticated ecosystem that includes: • Our core products are used by over 425,000 carers to support 417,000+ individuals. Technology that impacts a million people every day: • A sector-leading programme managing strategic integrations with third-party systems to ensure seamless data syncing across the care journey. The Nourish Partnership Programme (NPP): Our Culture & Values We look for people who align with the way we work. If you join us, you are joining a culture defined by: • Making a Difference : We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support. • Agility : We continuously refine and adapt. There is no room for complacency here; we are driven to constantly review and improve our products and processes. • Collective Effort : We help each other out because we know that when one person wins, we all win. It's all hands-on deck — everyone is in it together. • Every Person Counts : We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring. • Openness to Learning : We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process; we dust ourselves off and begin again The Team & Role The People & Culture team at Nourish is a small, high-impact function operating across a 260-person, fast-scaling SaaS business. We exist to enable every person at Nourish to do their best work and we hold ourselves to the same standard of excellence we expect across the business. This role is a key enabler for the rest of the P&C team, freeing up time and energy for the People Business Partners, Talent Acquisition Partner and People and Culture Director by providing high quality operational support, anticipating what might be needed and showing high levels of initiative. This is not a traditional People Operations role. We are redesigning it from the ground up around what AI makes possible. As People Operations Manager, you will be the engine of our people infrastructure but the heavy lifting of volume, repetitive, and rule-based work will be handled by AI tools (Claude, Microsoft Copilot, and our HRIS automation layer). Your job is to build, oversee, and continuously improve those systems, ensure their outputs are accurate and compliant, and handle the judgment-intensive work that genuinely requires a human. You will also be one of our first non-engineering hire in our Poland Tech Hub, a growing team of 18 people, making you an important local presence and point of contact. If you are someone who sees a manual process and immediately wants to fix it, who is genuinely curious about AI tools, who takes ownership without being asked, has a strong eye for detail and likes working in a close nit team; this role was built for you. Key Responsibilities 1. AI-Assisted People Operations • Own the day-to-day operation of all people processes, using AI tools to handle volume and repetition. • Build, maintain and iterate automated workflows across onboarding, offboarding, contract generation, probation tracking and reporting. • Quality-assure all AI-generated outputs before they reach employees. Accuracy and compliance are your responsibility. • Serve as the in-house expert on AI tool application within People Ops, staying current with what's possible and bringing new ideas. 2. Process Improvement & Automation • Audit, map and continuously improve People Ops processes, proactively identifying manual work that should be automated. • Build and own an improvement backlog; prioritise by time saved and business impact. • Document all workflows and build playbooks for consistent, repeatable execution. • Deliver measurable reduction in manual processing time across the function over each 6-month period. 3. HRIS Ownership & Transition • Own the transition from BambooHR to our new HRIS platform, working closely with the Director of People & Culture, People Business Partners and the vendor implementation team. • Configure and optimise the new system to support automation, reporting, and a strong employee experience. • Ensure data integrity, clean migration, and team capability in using the new platform. 4. Compliance & People Data • Maintain compliance with employment law across UK and Polish jurisdictions, GDPR, and right-to-work requirements. • Own people data quality: ensure the HRIS is accurate, up to date, and audit-ready at all times. • Produce regular people metrics and reporting: headcount, turnover, absence, and engagement data. • Support Gender Pay Gap reporting, ER Act implementation, and statutory compliance requirements. 5. People Operations • Act as the local People Operations point of contact for both the UK and the Poland Tech Hub • Develop working knowledge of Polish employment law and local HR requirements, flagging anything requiring specialist legal input. • Support the Director and Finance and Legal colleagues on the legal entity setup in Poland as this progresses. 6. Employee Experience People Operations is often the first and most frequent touchpoint an employee has with the P&C function. How our processes feel , not just whether they work, matters. • Own the end-to-end employee experience across all People Operations touchpoints, with onboarding as the priority. • Design and maintain an onboarding experience that is warm, well-timed, and makes new joiners feel set up for success from day one, not just administratively processed. • Audit the felt experience of every operational process from the employee's perspective: is it clear, timely, human, and consistent? • Ensure AI-generated communications are reviewed not just for accuracy but for tone, they represent Nourish. • Collect and act on feedback from new joiners and leavers on the operational experience, feeding insights back into process improvement. • Partner with the People Business Partner to ensure operational processes support, rather than undermine, the broader employee experience. What You Bring Essential • Demonstrable experience in a People Operations, HR Operations, or similar role in a scaling business. • Genuine curiosity about AI tools; you have used them, you experiment with them, and you see their potential in an operational context. • A process improvement mindset; you are uncomfortable leaving a manual process alone. You map before you build, and you measure impact. • High accuracy standards; you review AI outputs critically, not at face value. • Strong working knowledge of HR systems, data management, and reporting. • Self-directing; you identify problems and act without being asked. You bring solutions, not status updates. • Excellent written and verbal English communication skills. • Ability to work in a high trust, high impact, high performing team Desirable • Experience with HR automation tools or workflow platforms • Familiarity with AI productivity tools; Claude, Microsoft Copilot, or similar. • Knowledge of Polish employment law or experience supporting a non-UK workforce. • Experience contributing to an HRIS selection or implementation project. Department People & Culture Locations Kraków Remote status Hybrid Employment type Full-time About Nourish Care "Want to know what it means to care better? Then working with us is a great choice". Join us at Nourish and experience a workplace where care, impact, and fun all come together.