People Operations Manager

Join the Tilt team At Tilt, we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond credit scores, using over 250 real-time financial signals to recognize real potential. With millions of customers worldwide , we're not just changing how people access financial products — we're creating a new credit system that backs the working, whatever they're working toward. The Opportunity: People Operations Manager Tilt's mission is powered by a virtual-first team across the globe, and our People Operations team builds the infrastructure that supports them. You'll support the everyday work that keeps the employee experience fair and consistent — spanning policy, enablement, employee relations, and global mobility. You'll be both the first person employees turn to with employment questions and the systems thinker who keeps our HRIS and People tech stack trustworthy as we grow. How You'll Make an Impact Build AI-Enabled People Ops Infrastructure & Enablement (25%): Identify, evaluate, and help implement AI data connectors and automations that streamline People Operations workflows — from leave requests to ticket triage and reporting — reducing manual work and improving data reliability across People systems. Develop and deliver manager and employee self-service guides and resources. Champion HRIS Data Hygiene & Enable People Metrics (20%): Own the accuracy, structure, and integrity of employee data across our HRIS. Establish data governance standards, run recurring audits, and partner with People Ops, IT, Finance, and vendors to close data gaps before they become compliance, payroll, reporting, or headcount-planning risks. Partner with People leadership to turn HRIS data into actionable metrics that inform retention, engagement, and workforce planning decisions. Manage Immigration & Global Mobility (20%): Support employee international travel and visa preparation for the US and abroad, and track work authorization across the countries we operate in. Manage global mobility — relocations, cross-border moves, and related logistics — ensuring legal and work-authorization requirements are met. Partner with Legal and outside immigration counsel to keep documentation current and flag renewals, expirations, or compliance risks early. Support Low Performance Management & Employee Relations (20%): Partner with managers to build clear, fair, well-documented performance plans, coach them through difficult conversations, and see cases through to resolution. Support employee relations issues and workplace investigations as needed. Support People Team Policy (15%): Develop, maintain, and interpret company-wide policies and handbooks, ensuring fair and consistent application across a distributed, global team. Serve as a first point of contact for employee questions, resolving routine inquiries and escalating more complex issues as needed. Why You're a Great Fit You approach issues with empathy and rigor — you know how to hold people accountable while treating them with fairness and respect. You know when to raise a flag — when something doesn't feel right or could pose a risk to the company or an employee, you escalate it promptly to your manager, Legal, or the Head of People rather than sitting on it. You treat data as a product, not a chore — clean, trustworthy HRIS data matters to you, and you're proactive about catching issues before they become problems. You're curious about AI tools — you've evaluated or implemented AI-powered workflows or data connectors and know how to separate genuine efficiency gains from hype. You build trust across the org — managers and employees see you as a fair, steady presence in high-stakes moments. Your experience likely includes: 6+ years in People Operations, HR Business Partner, or Employee Relations roles Hands-on experience with an HRIS (Rippling, Workday, HiBob, or similar), including data audits, governance, and system administration Experience evaluating or implementing AI tools, automations, or data connectors within an HR/People tech stack Solid working knowledge of U.S. employment law; global/multinational exposure a plus Excellent critical thinking, judgment, discretion, and communication skills, especially in sensitive and confidential conversations Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you. What you'll get at Tilt Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement. Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity. Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards. Visibility is yours : You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly. Paid global onsites : Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.) Impact is recognized : Growth opportunities follow your contributions, not rigid promotion timelines. The Tilt Way We're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable — brilliant jerks need not apply. We're in this together, working to expand access to fair credit and prove that people are incredible. When you join us, it's not just another day at the [virtual] office, you're helping millions of hardworking people reach better financial futures. You’re pushing ahead in your career? We can get behind that. Join us in building the credit system that people deserve.