People Operations & Office Administration Lead

Description About LegalZoom LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you. Human-in-the-Loop At LegalZoom, we operate with a human-in-the-loop model , where AI enhances—rather than replaces—human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making. To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration. ​​ Where we work Our Bengaluru office allows our employees to collaborate with teammates and offer special onsite events, lunches, and more. This position is hybrid (2 days per week, currently Monday & Tuesday subject to change based on business need) and will be located in our Bengaluru office. Overview LegalZoom’s People & Places team is seeking a People Operations & Office Administration Lead to serve as a high-judgment operational people leader in our Bengaluru office. This role is a hybrid function that blends core HR partnership and local site operations/office support. The person in this role will help deliver a positive employee experience and excel in communication, professionalism, relationship building, and trust. The ideal candidate will execute day-to-day HR operations with rigor, actively listen, empathetically coach managers through routine people matters, partner across centralized People functions, and exercise a high degree of ownership and accountability. They will proactively apply AI-enabled tools to streamline HR workflows, reduce manual effort, and synthesize data to create capacity for strategic people work. This role is best suited for someone who enjoys staying close to the day-to-day, “rolls up their sleeves” to solve practical problems with the business, and drives consistent execution across people processes, employee experience, and workplace coordination. This role will play an important part in helping foster trust, transparency, and local connection during a period of organizational evolution and AI-enabled transformation. This role reports to a US-based HRBP Director (with a dotted line to the local Site Leader) and partners closely with centralized People & Places teams and business leaders to support the Bengaluru site. You will As the senior HR voice on the ground in India, you'll bring LegalZoom's Operating Values to life — every day, with every leader and employee. Manage all core People Operations, talent cycle administration, and compliance activities for the Bengaluru office, ensuring timely, accurate, and confidential execution, including POSH-related governance. Coordinate the full employee lifecycle, including ensuring an excellent experience during onboarding, offboarding, and employee transitions. Oversee site operations, including vendor management, facilities coordination, supplies, and local event support to ensure smooth day-to-day workplace operations. Serve as the first point of contact for low- to mid-complexity employee HR related questions/concerns, conduct intake, document issues, and escalate sensitive or higher-risk issues to centralized Employee Relations and the HRBP Director as needed. Coach managers through routine people matters, performance conversations, policy application, and accountability expectations. Proactively identify process gaps and redesign workflows, leveraging AI and technology to improve operational effectiveness, cycle time, and quality across People Operations and Office Administration. Foster a positive, inclusive, and connected employee experience through building strong relationships with the site leadership, listening to employees, and supporting local communications, engagement activities, and change execution. Reinforce transparency, consistency, and trust during periods of organizational change. Proactively identify and redesign manual People Operations and Office Administration workflows using AI and technology to improve cycle time, quality, and operational rigor across the Bengaluru site. Support local communications, engagement activities, change execution, and employee experience moments in partnership with cross-functional People teams and site business leaders. Other duties as assigned. Occasional travel may be required. You have Bachelor’s degree in HR, Business, or equivalent practical experience. 6+ years in People Operations, HR Generalist, or HRBP roles in a scaling international organization. Expertise in office administration and management, with a track record of streamlining site operations. High operational rigor and bias-for-action to execute HR processes accurately with limited oversight. Strong Employee Relations (ER) judgment, including risk assessment, proper documentation, and working knowledge of Indian employment law (including POSH). Proven manager coaching skills and the ability to influence without direct authority across centralized People functions. Demonstrated ability to routinely leverage AI to drive operational efficiency, balanced with strong human judgment. Working knowledge of India's employment practices and compliance expectations, including POSH coordination, confidentiality, and documentation requirements. Ability to balance people operations, employee experience, and site operations in a dynamic, hybrid workplace environment. Clear verbal and written communication skills, with the ability to navigate sensitive conversations with professionalism and discretion. Remote and hybrid employees should confirm that the available internet service has adequate bandwidth to support all work processes. Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.