People Services Advisor

Here at Gousto, we are on a mission to become the UK & Ireland’s most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team — and we’re a friendly bunch! We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers. All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values — Dream, Deliver and Care — show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with. Role: People Services Advisor Location: Warrington Employment Type: Permanent, Full Time We have an exciting oppurtunity to join our People Team here at Gousto. As a People Services Advisor, you will play a key role in delivering a high-quality, consistent and compliant people experience across the business. Reporting to the People Services Manager, you will support both salaried and weekly populations, partnering closely with managers, People Partners and Talent Acquisition to ensure smooth and effective employee lifecycle processes. This is a varied and impactful role within a team that supports our entire Gousto population. You will act as a trusted advisor on employee relations matters, lead on process improvements to enhance employee experience and automation, and provide guidance on complex or escalated queries. Success in this role looks like delivering seamless people processes, building strong relationships across the business, and continuously improving how we support our team Core Responsibilities Oversee the onboarding and offboarding experience for salaried employees, ensuring a seamless and high-quality journey in partnership with People Services Assistants Manage the end-to-end process for engaging contractors and freelancers, ensuring compliance and clear guidance for hiring managers Collaborate with Talent Acquisition to resolve contract queries and support an effective pre-boarding process Manage employee lifecycle changes including contractual updates and family leave processes in line with legislation and company policy Provide advice and guidance to managers on employee relations matters, including probation, absence and flexible working requests Conduct exit interviews, capture insights and identify themes to inform improvements Partner with People Partners and ER teams to ensure a consistent and fair approach to employee relations across the business Review and enhance People Services processes to improve employee experience, increase efficiency and ensure legal compliance Maintain accurate and up-to-date documentation including contracts, engagement documentation, job descriptions and organisational charts Deliver operational HR support, ad-hoc training and administrative support as required, including occasional cross-functional support to the Office team Who You Are Bring strong generalist HR knowledge gained in a fast-paced, commercial environment Build trusted and credible relationships with stakeholders at all levels Demonstrate attention to detail and a commitment to delivering high-quality work Work collaboratively to achieve shared goals and contribute positively to team outcomes Take a proactive and pragmatic approach to problem solving, using sound judgement in ambiguous situations Communicate clearly and confidently, adapting your style to different audiences Remain resilient and adaptable in a changing and high-pressure environment Organise and prioritise your workload effectively to meet deadlines Use Google Workspace tools confidently, including Sheets with formulas and pivot tables Feel comfortable using HR systems and analysing data to identify trends and produce reports CIPD qualification is beneficial but not essential Interview Process Video call with Talent Acquisition 1st stage interview with the hiring manager 2nd stage interview & case study Gousto is for everyone: Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself. Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences. For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it. We understand that some individuals may require reasonable adjustments to fully participate in the interview process. Please tell us what you need, and we will make every effort to accommodate. (Eg, Extra time or systems accommodations)