Peoples Bank Loan Support Specialist

Description Loan Support Specialist Dahlia Building | Hybrid Work from Home (3 days per week in office) Bellingham, WA Monday – Friday 8:00 am to 5:00 pm | 40 hours per week A Day in Your Life at Peoples Bank: As a Loan Support Specialist, you will be responsible for managing daily tasks within the Loan Servicing department. You will be a key resource for loan servicing personnel, loan officers, loan support staff, and other departments, providing assistance and resolving issues related to loan servicing. In addition, you will support the four desks in the Loan Servicing department: Maintenance, Payoffs & Releases, Payment, or Escrow & Insurance. You may also be trained across the other desks within the department to provide support to their team as needed. Your Primary Responsibilities Would Include: Processing loan advances and payments received daily. Performing loan research for branch offices and customers. Receiving, processing, and responding to loan payoff requests and processing paid loan files. Managing Service Desk tasks, including inquiries specific to job duties. Processing final title and deed of trust documents. Managing escrow processing, including annual escrow analysis and escrow disclosure process. Collaborating with other departments to resolve loan-related issues. Supporting the implementation of new loan servicing procedures and technologies. Participating in training sessions to stay updated on loan servicing practices. Ensuring compliance with bank policies and regulatory requirements. Requirements What You Bring to the Team: You have a High School Diploma, G.E.D. or equivalent. You have a minimum of 1-2 years of banking experience. You have knowledge of insurance, escrow, and FNMA requirements. You may have previous loan servicing, loan documentation, or loan processor experience. You have a working knowledge of Word and Excel. You have been working in a customer service role for 1 year or more. You possess knowledge of and compliance with banking regulations, policies, and procedures. You work with minimal supervision and have excellent organizational, problem-solving, and decision-making skills. You have strong interpersonal skills including professional etiquette and service mentality. You are skilled at business communication, both verbal and written. You have a strong professional demeanor and high regard for confidentiality. You can travel to other Peoples Bank locations and off-site for meetings and/or training as required. You have the ability to model the Peoples Bank Mission, Vision, and Values. This position description is not intended to cover or contain a comprehensive list of all functions, duties or responsibilities that are required in this position. Functions, duties, or responsibilities are subject to change at any time with or without notice. *For a comprehensive job description please contact HR department at [email protected] The Bank’s Commitment to You: We ensure that YOU are provided with dedicated, tailored support from our existing team. We admire your passion for growth and self-fulfillment, so we offer engaging professional development and career advancement opportunities. In addition, you will be working with a widely supportive HR team with a wealth of knowledge across a variety of areas. For over 100 years, Peoples Bank’s philosophy of “People First” has created an unwavering commitment to our employees, customer, and local communities. Our purpose is to serve our communities with honesty, integrity, respect, and commitment – and our promise, “A Higher Level of Service” always starts and ends with people. We strive to be the “Best Community Bank in the Pacific Northwest” and that endeavor includes being the “Best Employer in the Pacific Northwest”. Our Employees Enjoy Generous Benefits: We are proud to offer hybrid work from home options for most non-customer facing positions. We share our success with you through Profit Sharing, Incentives, and other Bonus Structures, based on your position. We enjoy a healthy work/life balance by offering 12 days of paid vacation, 2 paid wellness days, 2 days of paid community service time, as well as paid sick leave that is accrued based on hours worked. Our employees will also enjoy 11 paid holidays throughout the calendar year. We understand that wellness needs can look different for everybody, so we provide a full suite of Health benefits to employees and their families that includes Medical, Dental and Vision Insurance, Mental Health Resources, and a $200 annual reimbursement for wellness related expenses. We invest in your financial security by providing an 8% 401(k) employer match and safety net of life and disability plans. EEO Statement(s): At Peoples Bank, we know we are better together. We are dedicated to crafting a workplace that reflects the different backgrounds and perspectives of our communities, customers, and employees. If you’re excited about the job, we encourage you to apply, all experiences are welcome. Peoples Bank is proud to be an equal opportunity workplace and affirmative action employer.