Performance Improvement Specialist

Performance Improvement Specialist Hybrid • Ozanam Campus - KANSAS CITY, MO 64145 Apply Overview Salary Range $18.00 - $20.66 Hourly Position Type Full Time Apply Description We are seeking a Performance Improvement Specialist to join our team. Hourly Pay Range: $18.00 - $20.66 This hybrid remote role will ensure quality services are provided to the children and families served throughout Cornerstones of Care. This position assesses and monitors programs through the agency’s Performance and Quality Improvement (PQI) framework, including structured review, analysis, and improvement processes to ensure the outcomes and process requirements of the contracts, accreditation, and licensure bodies are met while ensuring documentation practices and electronic workflows accurately capture meaningful outcome data. The Specialist will work with program staff of all levels to support, develop, and improve the quality of services being delivered to clients served including evaluating how documentation, data entry processes, and reporting structures impact measurable program outcomes. WHAT YOU WILL DO: Compile, analyze, and share results and trends from monthly and quarterly reports for each program to report outputs and outcomes on performance measures and assist with internal programmatic benchmarking opportunities including identifying emerging risks, gaps in performance, and opportunities for data-informed improvement. In collaboration with program leaders, evaluate and synthesize data trends to develop and implement improvement initiatives using structured improvement methodologies and clearly defined outcome measures. Facilitate or co-facilitate EQUIP (PDSA) projects to test, measure, and refine improvement strategies based on identified trends. Work collaboratively with the Cornerstones electronic health record (EHR) partner to develop reports and support utilization of full implementation for data integrity including reviewing proposed system enhancements for workflow efficiency, documentation clarity, and downstream reporting impact prior to implementation. Identify, investigate, and resolve any discrepancies between agency and stakeholder outcome data. Support ad-hoc analysis as required for grant reporting. Meet regularly with program leaders/operations to identify improvement opportunities. Other duties as assigned. WHAT YOU WILL BRING: Our ideal candidate will have 2-3 years of relevant experience and the following: Bachelor’s degree, required. 2+ years of excel experience, required. At least 21 years of age and pass background check, physical, and drug screening. A valid driver’s license in the state you reside in, proof of current vehicle insurance, and reliable transportation. WHO WE ARE: Cornerstones of Care is a mental and behavioral health nonprofit certified in trauma-informed care that provides evidence-based prevention, intervention, treatment, and support services to help children and families improve their safety and health by making positive changes in their lives. Each year, our team empowers children and families in Kansas, Missouri, and beyond through three key service areas: Youth & Family Support – We help youth gain independence through social and living support programs while empowering families with the skills and resources they need to become resilient and successful. Foster Care & Adoption – We reunify and unite families while recruiting and providing support to foster parents and youth in foster care. Education & Community Trainings – We help students achieve academic success while giving educators the tools to create safe learning environments to improve their students’ behaviors and offer innovative learning opportunities to build and improve knowledge in the community. CORNERSTONES OF CARE’S ORGANIZATIONAL COMMITMENTS: Nonviolence - helping to build safety skills and a commitment to a higher purpose. Emotional Intelligence - helping to teach emotional management skills. Social Learning - helping to build cognitive skills. Open Communication - helping to overcome barriers to healthy communication, learn conflict management. Democracy - helping to create civic skills of self-control, self-discipline, and administration of healthy authority. Social Responsibility - helping to rebuild social connection skills, establish healthy attachment relationships. Growth and Change - helping to work through loss and prepare for the future. OUR WIDE STATEMENT: At Cornerstones of Care, we commit to fostering a community where every individual, regardless of background or identity, feels deeply welcomed, valued, and empowered. We envision a diverse community where inclusion and welcoming are prioritized. A community where all voices are heard, listened to, and respected. A community where everyone’s physical, emotional, social, and psychological needs are met. At Cornerstones of Care, we have a vision where equity is not just a goal but is present in all we do; every team member feels empowered to authentically contribute to their fullest potential. We hold a collective commitment to WIDE (welcoming, inclusion, diversity, and equity) that will drive us forward as a stronger organization. OUR DIVERSITY STATEMENT: We partner for safe and healthy communities. We cultivate a culture in which children, families, team members, volunteers, donors, and community partners feel welcomed, safe, respected, empowered, and celebrated. We value diversity of race, religion, color, age, sex, national origin or citizenship status, sexual orientation, gender identity and expression, geographical location, pregnancy, disability, neurodiversity, socio-economic, and military status. We stand for anti-racism, equity, and inclusivity. We insist and affirm that discrimination and violence have no place in safe and healthy communities, including in our organization. We strive toward a more welcoming, inclusive, diverse, and equitable organization through our policies, partnerships, and practices. OUR BENEFITS: Cornerstones of Care offers a competitive benefits package, which includes: 9 Paid Holidays, Unlimited Paid Time Off, and Paid Sick Leave Team members who work at least 30 hours per week are eligible for Health insurance benefits (medical, prescription, dental, vision) Cafeteria plans (Health Savings Account (HSA) and Medical and Dependent Care Flexible Spending Accounts) Ancillary insurance benefits (accident insurance, critical illness insurance, hospital indemnity insurance, short-term disability insurance, voluntary life) Cornerstones of Care provides long-term disability insurance and basic term life/AD&D insurance at no cost to the team member Retirement savings plan (401K) with employer match Pet Insurance Employee assistance program (EAP) Tuition reimbursement program Public Service Loan Forgiveness. To view more information on our benefits, please visit our Job Openings page at Join Our Team - Cornerstones of Care to download the current benefits guide. Questions? Please contact: Cornerstones of Care, People Experience Team 8150 Wornall Rd., Kansas City, MO 64114 Phone: (816) 508-3500 Fax: (816) 508-1757 Like us on Facebook at: https://www.facebook.com/cornerstonescareers Cornerstones of Care is an Equal Opportunity Employer