Personal Concierge / Lifestyle Assistant CEO

Personal Concierge / Lifestyle Assistant to CEO
About MTicket

MTicket is a Ukrainian product IT company and one of the leading providers of ticketing automation and e-commerce solutions for large-scale events. We develop modern technology platforms for event management and ticket sales in Ukraine, Europe, and other international markets.

As the company continues to grow globally, we are looking for a Personal Concierge / Lifestyle Assistant to CEO who will take full ownership of organizing the CEO’s personal travel, transportation, bookings, and day-to-day lifestyle needs.

This is not a traditional Business Assistant role. The main goal is to ensure the CEO’s maximum comfort anywhere in the world, quickly resolve unexpected situations, and be available to respond to various requests when needed.

Key Responsibilities

• Organize personal and business travel worldwide, end-to-end.
• Book flights, hotels, apartments, transfers, car rentals, VIP services, and airport lounges.
• Arrange restaurant reservations, events, tickets, medical services, and other personal services.
• Provide full online travel support: monitor routes, flights, connections, schedule changes, and resolve issues as they arise.
• Handle urgent and unexpected situations, including flight cancellations, route changes, alternative travel arrangements, and last-minute bookings.
• Manage personal errands: ordering products, arranging deliveries, sourcing and purchasing goods and services in different countries.
• Research and find services, contractors, suppliers, and solutions for a wide range of requests.
• Communicate with international hotels, airlines, concierge services, and other service providers.
• Coordinate couriers, deliveries, reservations, and personal requests.
• Track all bookings and requests through to successful completion.
• Maintain a high level of service, confidentiality, and readiness to handle non-standard and time-sensitive tasks.
  

Requirements

• 3+ years of experience as a Personal Assistant, Concierge Manager, Lifestyle Manager, or Travel Manager.
• Proven experience organizing international travel and complex bookings.
• Strong organizational skills, responsibility, and exceptional attention to detail.
• Ability to find solutions quickly and manage multiple tasks simultaneously.
• Availability to respond to urgent requests when necessary, including outside standard working hours.
• Strong service mindset, stress resilience, and ability to handle unexpected situations.
• Fluent Ukrainian.
• Conversational English is a must — B2–C1, with confidence communicating with hotels, airlines, restaurants, concierge services, and international service providers.
  

What We Offer

• A role in a fast-growing international technology company.
• Direct collaboration with the CEO.
• Dynamic and diverse tasks with a high level of responsibility and independence.
• Exposure to international travel, services, and markets.
• Remote work format.
• Competitive compensation.
• Opportunities for professional growth and development.
• A fast-paced environment with quick decision-making and minimal bureaucracy.