Personal Injury Claims Handler

Are you a skilled claims professional looking to elevate your career within a dynamic, forward-thinking team? 360 Search is delighted to represent a leading player in the Irish insurance claims sector as they embark on an exciting phase of strategic expansion. Driven by market shifts and prestigious new insurer partnerships, this organisation is growing its personal injury team in Dublin. As a Personal Injury Claims Handler, you will play a pivotal role in managing a diverse portfolio of injury-related claims stemming from motor, fleet, private client, and public liability cases. Working within a collaborative, hybrid environment, you will take ownership of the full claim lifecycle, ensuring fair settlements while helping to mentor junior colleagues in a supportive, professional atmosphere.

Key Responsibilities

• End-to-End Portfolio Management: Manage a diverse portfolio of personal injury claims originating from motor, fleet, private client, and public liability cases from initial notification through to final settlement.
• Litigation & Settlement Negotiation: Proactively negotiate settlements and manage litigation processes, ensuring optimal, cost-effective outcomes in line with Irish civil liability frameworks.
• MGA & Insurer Collaboration: Act as a key liaison between MGAs and insurers, maintaining strong stakeholder relationships and utilising various industry databases and systems to ensure seamless reporting.
• Efficient Cycle Management: Drive claims progression efficiently, aiming to maintain an average claim lifecycle of 60 days, with damage settlements targeted within the 28-to-30-day range.
• Mentorship & Support: Share your expertise to support and mentor junior team members, helping to foster a high-performance culture focused on continuous development.

Required Skills & Experience

• Irish Claims Expertise: You must possess a minimum of 3 years of hands-on experience in personal injury claims handling specifically within the Irish market.
• Litigation & Negotiation Skills: Strong practical knowledge of the Irish litigation process and a proven track record of successful settlement negotiations.
• Regulatory & System Familiarity: Sound understanding of key insurance databases, industry systems, and Irish regulatory compliance standards.
• Communication & Collaboration: Excellent communication, negotiation, and stakeholder management skills, with the ability to build trust with claimants, insurers, and legal professionals.
• Dublin-Based / Hybrid Ready: Located in or around Dublin, with a desire to work in a hybrid setup (please note that visa sponsorship is not available for this permanent, full-time position).

Nice-to-Have

• High-Volume Claims Management: Experience managing high-volume claims portfolios (ideally carrying 150 to 200 active claims per handler).
• Industry Qualifications: Progress towards or completion of relevant CIP, MDI, or ACII qualifications.

What We Offer / Why Join

By joining 360 Search’s client on a permanent, full-time basis, you will benefit from a highly competitive base salary and a comprehensive rewards package. You will enjoy a modern hybrid working structure, with the potential for fully remote working arrangements for the right candidate. Beyond the day-to-day, this role offers genuine, structured career progression opportunities within a growing business that values mentorship, professional development, and a healthy work-life balance.