Pharmacy Technician II - Medication History Specialist

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Under the direction of the Pharmacy Manager and with oversight from the Transitions of Care (TOC) Pharmacists, the Pharmacy Medication History Technician is responsible for obtaining a comprehensive and accurate home medication list as part of the patient admission process. This role plays a key part in improving patient safety and quality of care by providing physicians and other clinicians with a timely and accurate medication history. The technician also actively participates in quality improvement initiatives focused on medication reconciliation. Essential Functions Obtain comprehensive medication histories for newly admitted patients by conducting medication list reviews and medication reconciliation. Confirm complete medication information, including drug name, dose, route, frequency, indication for PRN medications, and date/time of the last dose taken. Verify patient allergy information and ensure complete documentation, including the substance, allergy category, and reaction description. Document medication histories and allergy information accurately and promptly in the electronic medical record (EMR). Communicate completion of medication history reviews and medication reconciliation to physicians, nursing staff, and pharmacy staff. Assist and coordinate medication history assessments with the nursing team, as requested. Review a patient's medication list within the context of the current episode of care to support appropriate treatment decisions by: Determining which medications are relevant to the patient's current care. Confirming whether the patient is taking each medication. Clarifying discrepancies and identifying medication non-adherence. Communicating findings to the appropriate healthcare providers. Compare the updated home medication list with existing medication orders during admission, transfers between care units, and discharge by: Resolving discrepancies in medication, route, dose, frequency, duration, and quantity. Identifying and correcting omissions and duplications. Addressing allergy, drug interaction, and medication intolerance concerns. Communicating recommendations and findings to licensed providers. Serve as a liaison to nursing staff regarding medication-related questions and concerns. Establish and maintain communication with admitting physicians regarding identified medication issues, including patient non-adherence. Collect and report data on medication admission histories completed and medication discrepancies identified. Participate in departmental and organizational performance improvement initiatives. Precept Pharmacy Technicians and Pharmacy Students on conducting home medication interviews and documentation. Demonstrate knowledge of and comply with hospital medication policies and procedures, as well as applicable state and national regulatory requirements. Work collaboratively with the Transitions of Care Pharmacists and Pharmacy Manager to identify, report, and resolve compliance concerns in partnership with Quality Management, Accreditation, and Compliance teams, as appropriate. Provide professional, courteous, and confident customer service to patients, physicians, nurses, and other healthcare team members, both in person and by telephone. Maintain patient confidentiality and comply with all HIPAA regulations. Perform other related duties as assigned. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Pharmacy Technician [State License] required Pharmacy Technician Certification [CPhT] - Pharmacy Technician Certification Board (PTCB) required Experience Pharmacy technician 1-2 year required Knowledge, Skills and Abilities - Ability to read, interpret, and follow verbal and written instructions, including department policies and procedures - Understand HIPAA privacy rules and will use discretion handling patient related information - Ability to adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements - Proficient with math calculations associated with assigned responsibilities - Ability to distinguish routine functions from those requiring a pharmacist's professional judgment - Ability to work with sustained attention and care on routine, repetitive tasks - Knowledge and ability to handle controlled substances in accordance with state regulations - Multi task and prioritize tasks under time constraints. Organize and maintain efficient work areas - Command of area-specific technology, including, but not limited to , robotics, automation, software, equipment, and information systems Additional Job Details (if applicable) Remote Type Hybrid Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Rotating (United States of America) Pay Range $22.84 - $29.79/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.