Phone Sales Representative

Apply Description Job Description Customer-oriented phone sales representative to answer inbound customer calls to provide product/services information, assist with fitment questions and close sales with accuracy and efficiency. The target is to ensure excellent service standards, maintain high customer satisfaction and close sales over the phone while upselling products. Requirements Job Duties Assist with placement of orders via phone Assist customers with fitment questions and concerns about products Provide quotes Close sales over the phone while upselling products Maintaining contact and following up with potential sales Working as a team to maintain call log and voicemails Attempt to persuade customer to reconsider cancellation Build sustainable relationships of trust through open and interactive communication Cancel or upgrade accounts Effectively manage large amounts of incoming calls Go the extra mile to engage customers and close sales Greet customers warmly and ascertain their reason for calling Handle sales complaints, provide appropriate solutions and alternatives and follow up to ensure resolution Identify and assess customers’ needs to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents Provide accurate, valid and complete information by using the right methods/tools When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Take payment info and other pertinent info such as addresses, phone numbers, email addresses Troubleshooting Update invoices When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills, and Abilities Ability to work independently and as part of a team Strong teamwork and collaboration skills Creativity, customer focus, and strong attention to detail Strong problem solving and decision- making skills Strong organizational and analytical skills Clear verbal and written communication skills Minimum Requirements Education High School Graduate or General Education Degree Experience At least three years of sales experience Wheels or Tire product knowledge, required Automotive industry market knowledge preferred Position Type/Expected Hours of Work This is a full-time position. Standard Weekly Hours Monday – Thursday: 8:00 AM – 7:00 PM Friday: 8:00 AM – 5:00 PM Weekday Off: One weekday off per week, which must be a Wednesday, Thursday, or Friday. Weekend Requirement Saturday: One Saturday shift required per month. Expectations Location: Remote Track your own hours both honestly and accurately Open and honest communication with leadership and peers Own your plan, own your work Always follow up and follow through Stay positive, own your mood Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; with occasional lifting. When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.